National Operations Manager ESS – G4S Kenya Ltd

Tribepad security job management

Job Reference: G4S/TP/2357128/81500
Number of Positions: 1
Contract Type: Full Time
Salary: Competitive Market Related Package

Location: Nairobi
G4S Region: Africa
Country:KenyaG4S Business Unit:Kenya
Closing Date:February 15, 2017

Package Description: Remuneration will be commensurate with the complexity and seniority of the role and in line with G4S remuneration policy.

Job Introduction:

  • Manage the provision of quality Electronic Security Systems (ESS) solutions, integrated with the other G4S services
  • Compliance with legislation, company policies, processes and procedures
  • Meeting risk needs and security considerations resulting in satisfied customers.
  • Achievement of budgeted financial targets and business strategy.

Role Responsibility:

1. Define and implement the ESS Strategy

  • Identify key industry trends and market trends
  • Identify long term priorities and ensure resourcing is adequate to achieve objectives
  • Ensure strategy is aligned with the overall G4S Kenya strategy
  • Analyse and identify key business challenges and identify interventions where appropriate

2. Ensure targeted financial performance

  • Achieve set Revenue Growth:
    • Organic Growth achieved against budget
    • Escalations achieved against budget
  • Gross Margin Improvement:
    • Direct Labour control / % improvement
    • Direct Other cost reduction / % improvement
    • Contract profitability against budget
    • Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
    • PBITA improvement / budget achievement
  • Overhead cost control:
    • Overhead % compared with budget
    • Overhead cost reduction
    • Number of claims / claim value reduction
  • Manage cash flow:
    • DSO management
    • Debt increase beyond 60 days
    • Bad debt movement into 180 days
    • CAPEX spent vs. budget
  • Progress/ success of new business achieved vs. budget:
    • Large bid participation
    • Identification of new customers and business opportunities

3. Design Security Solutions (integrated with other service lines)

  • Maintain and develop integrated solutions and services
  • Provision of a customized customer specific solution, based on risk assessment

4. Deliver customer service resulting in customer retention

  • Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
  • Maintenance of positive customer relationships
  • Meet customer retention targets
  • Improve the current customer satisfaction ratings year on year
  • Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line
  • Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
  • Actively build networks and influence with relevant decision makers ensuring that the company has an appropriate profile in the market.
  • Develop and maintain internal relationships in order to foster close working relationships with CSS, MSS and Courier customers.
  • Develop and maintain external relationships in order to foster close working relationships with all strategic customers.
  • Review audits and quality assessments, review correction plan in place and implementation plan.
  • Review management information systems and develop strategy and correction initiatives.

5. Ensure targeted/ contracted operational performance

  • Achieve targeted Quality Audit rating, correction plan in place and implemented
  • Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
  • Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
  • Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
  • Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
  • Oversee and audit operational processes and procedures to ensure the best effect and manage changes where required;
  • Develop & Oversee the operational Quality Assurance Plan and Operations manual for the Division;
  • Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects;
  • Liaise with other key functional areas such as Sales, Finance, Logistics and Procurement in order to ensure optimum technology delivery is achieved;
  • Monitor and control work flow in branches and Project teams
  • Monitor KPI output on performance of the National Control Centre
  • Measure and monitor adherence to project deadlines and deliverables

6. Ensure effective and efficient employee management

  • Employee turnover analysis, proper allocation of employees to work flow and job requirements
  • Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
  • Monitor performance and provide feedback
  • Cost effective utilization of billable hours
  • Employees’ training needs are identified and have good attendance of scheduled training interventions
  • Develop a high performing team with a mix of technical expertise and operational awareness.
  • Maintain good employee motivation levels
  • Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
  • Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
  • Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
  • Succession Planning in place, updated and practiced
  • Hold management team meetings
  • Accurately and frequently communicate with employees in department
  • Ensure maximum participation in Employee survey and action planning

7. Ensure the Health and Safety of employees and customers

  • Demonstrate visible leadership in Health & Safety to attain the goal of zero harm

The Ideal Candidate:

Knowledge and Qualifications

  • Degree in Business Management or Operations Management
    • Finance related subjects compulsory
    • Service Delivery subjects compulsory
    • Post graduate degrees are advantageous
  • East Africa market (preference given to Kenya market experience)
  • Kenya legislation
  • Technology (ESS) products and services
  • Risk Assessments
  • Minimum of 12 years’ experience in Operations Management
    • Security Industry advantageous
  • Minimum of 6 years’ experience at Senior Management level

Technical Skills

  • Financial Acumen
  • Conflict Management
  • Negotiation
  • Bidding and Tendering
  • Microsoft Word – Intermediate level
  • Microsoft Excel – Intermediate level (Advance level are advantageous)
  • Microsoft PowerPoint – Basic level
  • ERP system(s)
  • Google suite of products

Behavioural Skills – Leadership

  • Shaping the market environment
  • Setting strategic direction
  • Creating change and innovation
  • Engaging and inspiring people
  • Driving superior performance
  • Simplifying the complex

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