Tribepad security job management
Job Reference: G4S/TP/2357128/81500
Number of Positions: 1
Contract Type: Full Time
Salary: Competitive Market Related Package
G4S Region: Africa
Country:KenyaG4S Business Unit:Kenya
Closing Date:February 15, 2017
Package Description: Remuneration will be commensurate with the complexity and seniority of the role and in line with G4S remuneration policy.
- Manage the provision of quality Electronic Security Systems (ESS) solutions, integrated with the other G4S services
- Compliance with legislation, company policies, processes and procedures
- Meeting risk needs and security considerations resulting in satisfied customers.
- Achievement of budgeted financial targets and business strategy.
1. Define and implement the ESS Strategy
- Identify key industry trends and market trends
- Identify long term priorities and ensure resourcing is adequate to achieve objectives
- Ensure strategy is aligned with the overall G4S Kenya strategy
- Analyse and identify key business challenges and identify interventions where appropriate
2. Ensure targeted financial performance
- Achieve set Revenue Growth:
- Organic Growth achieved against budget
- Escalations achieved against budget
- Gross Margin Improvement:
- Direct Labour control / % improvement
- Direct Other cost reduction / % improvement
- Contract profitability against budget
- Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
- PBITA improvement / budget achievement
- Overhead cost control:
- Overhead % compared with budget
- Overhead cost reduction
- Number of claims / claim value reduction
- Manage cash flow:
- DSO management
- Debt increase beyond 60 days
- Bad debt movement into 180 days
- CAPEX spent vs. budget
- Progress/ success of new business achieved vs. budget:
- Large bid participation
- Identification of new customers and business opportunities
3. Design Security Solutions (integrated with other service lines)
- Maintain and develop integrated solutions and services
- Provision of a customized customer specific solution, based on risk assessment
4. Deliver customer service resulting in customer retention
- Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
- Maintenance of positive customer relationships
- Meet customer retention targets
- Improve the current customer satisfaction ratings year on year
- Monitor and review customer satisfaction levels across the division, focusing on the critical areas for each product line
- Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions.
- Actively build networks and influence with relevant decision makers ensuring that the company has an appropriate profile in the market.
- Develop and maintain internal relationships in order to foster close working relationships with CSS, MSS and Courier customers.
- Develop and maintain external relationships in order to foster close working relationships with all strategic customers.
- Review audits and quality assessments, review correction plan in place and implementation plan.
- Review management information systems and develop strategy and correction initiatives.
5. Ensure targeted/ contracted operational performance
- Achieve targeted Quality Audit rating, correction plan in place and implemented
- Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
- Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
- Implement of best practice obtained from other businesses within the Group or external (includes policy alignment)
- Manage the effective performance of ESS operations in the National Communications Centre (NCC), CIT, ATM and Cash Processing.
- Oversee and audit operational processes and procedures to ensure the best effect and manage changes where required;
- Develop & Oversee the operational Quality Assurance Plan and Operations manual for the Division;
- Enforce the strict sign-off procedure for operational integrity is executing between Sales and operations, at the beginning and end of Projects;
- Liaise with other key functional areas such as Sales, Finance, Logistics and Procurement in order to ensure optimum technology delivery is achieved;
- Monitor and control work flow in branches and Project teams
- Monitor KPI output on performance of the National Control Centre
- Measure and monitor adherence to project deadlines and deliverables
6. Ensure effective and efficient employee management
- Employee turnover analysis, proper allocation of employees to work flow and job requirements
- Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
- Monitor performance and provide feedback
- Cost effective utilization of billable hours
- Employees’ training needs are identified and have good attendance of scheduled training interventions
- Develop a high performing team with a mix of technical expertise and operational awareness.
- Maintain good employee motivation levels
- Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
- Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
- Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
- Succession Planning in place, updated and practiced
- Hold management team meetings
- Accurately and frequently communicate with employees in department
- Ensure maximum participation in Employee survey and action planning
7. Ensure the Health and Safety of employees and customers
- Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
The Ideal Candidate:
Knowledge and Qualifications
- Degree in Business Management or Operations Management
- Finance related subjects compulsory
- Service Delivery subjects compulsory
- Post graduate degrees are advantageous
- East Africa market (preference given to Kenya market experience)
- Kenya legislation
- Technology (ESS) products and services
- Risk Assessments
- Minimum of 12 years’ experience in Operations Management
- Security Industry advantageous
- Minimum of 6 years’ experience at Senior Management level
- Financial Acumen
- Conflict Management
- Bidding and Tendering
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Basic level
- ERP system(s)
- Google suite of products
Behavioural Skills – Leadership
- Shaping the market environment
- Setting strategic direction
- Creating change and innovation
- Engaging and inspiring people
- Driving superior performance
- Simplifying the complex
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