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Customer Care Executive -2 Positions

Tasks and Responsibilities

  1.  Effectively manage large amounts of incoming chats and calls
  2. Identify and assess customers’ needs to achieve high levels of customer satisfaction
  3. Build sustainable relationships of trust through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Meet personal/team sales targets and call handling quotas
  6. Handle any client complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  7. Keep records of customer interactions, process customer accounts and file documents
  8. Follow communication procedures, guidelines and policies
  9. Go the extra mile to listen to customers, follow up and provide solid solutions for any issues

Requirements

  1. Proven customer support experience
  2. Track record of over-achieving quota
  3. Strong phone contact handling skills and active listening
  4. Customer orientation and ability to adapt/respond to different types of characters
  5. Excellent communication and presentation skills
  6. Ability to multi-task, prioritise, and manage time effectively
  7. Diploma from a recognised tertiary institution

Renumeration

  1. Salary paid monthly based on experience.
  2. Bonuses are available for great performance

https://www.africanresortinternational.co.ke/careers/

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