(Job Number: NAI000487)
What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.
InterContinental Nairobi is situated along City Hall way in Nairobi overlooking the City and a 5 minutes drive from the City Centre. The Hotel is located 16kms from JKIA Airport. The Parliament buildings are a short stroll away, the Kenyatta International Conference Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach.
The Hotel is an ideal venue for experiencing great room comfort, has excellent Banquet and Catering facilities, having one of the largest ballrooms in Nairobi and it boasts of 3 Restaurants and 2 Bars.
InterContinental Hotels are synonymous with excellence in customer service. At the InterContinental Nairobi, we commit ourselves in creating unforgettable experiences for our guests, providing personalized service, anticipating and fulfilling our customers’ needs. InterContinental Nairobi has, for years been an oasis for business travelers’ as well as those who want to experience the wonders of Africa.
At the moment we’re looking for a Front Office Manager to join our energetic, enthusiastic and passionate team at InterContinental Nairobi. The successful candidate will report directly to the Resident Manager.
Ideally you will:
Assists the Front Office Manager in all aspects of their duties
Assist in management of Front Office staff
Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Front Office and particularly Guest Relations personnel, to ensure IC Ambassador and PCR members, known repeat guests and other VIPs receive special attention and recognition
Control the availability of rooms, rooms types, accuracy of room count and rate categories
Maximize occupancy, revenue and average rate while maintaining high service standards
Walk away guests if occupancies deem it necessary ensuring no good-will is lost
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Compile statistics for front office and provide reports relating to that area.
. Co-ordinate the preparation of the departmental annual budget.
. Manage the Department’s expenses.
Degree in Hotel Management or a relevant course.
Minimum 5 years experience in Front Office Management.
Excellent communication skills.
Must be passionate about guest services.
Problem solving, reasoning, motivating, organizational and training abilities
Strong interpersonal and problem solving skills.
An operational knowledge and proficiency in Front Office systems
Apply as soon as possible
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