Nokia: Collection Specialist

Collection Specialist-1700000403


Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
General Purpose

Responsible to CO Finance for Collections activities
Increases the speed at which customer’s open items move to cash
Proactively tracks and collects Trade Debts & Advanced payments (when cash request is issued)
Provides visibility and supports follow up of invoice disputes
Interfaces with the customer to improve invoice approval and payment turnaround times
Highlights E2E process improvements when inefficiencies exist
Provides forecast of expected payment of open items for current quarter
Main Responsibility Area

Starts when invoices are delivered to customer’s premises
Includes CO Finance, GEPS & Non CO Finance
Excludes Inter-unit & Vertical business units (RFS, ASN, etc…)

Position Description

Interacting with customer Account Payable departments to progress chase invoice approvals and payments
Line Items Status Check (Collections)
Invoice Quality Issue (Dispute Management) Supports escalation
Cash Allocation (Payments)
Supports Manual invoice mapping
Manage key/critical customer relationships
Includes establishing team work and handover points between PM, OM, CO,
Challenges any failure in the process preventing fast turn-around of invoices, i.e. disputes
Proactively reconciles invoices by working with both the CT team and the customer representatives to ensure payments by the due date
Provide status and trade debtor reports for customer and CT meetings
Supports achievement of customer Overdue and cash targets
Supports CBC/Asset Controllers with SoR administration, Due date amendments, provide accurate cash forecasting
Provide additional analysis as required
Doubtful account analysis, supports with communication of any eventually required write-off or bad-debt provisions
Support SOX RE 203 and RE 205
Follow-up liquidation cases (if any)
Responsible to administer customer related follow up actions in Receivables Management Tool in accordance with SSO Collections relevant SOPs

Position Requirements

Fluent English language skills, any other European language is an advantage
Problem Solving / Organization / Prioritization skills
Active listening
Numeracy, MS Excel
Assertive and Influencing Others
Relationship building
Business Orientation (Credit / Collections / Sales / OM)
Working Across Boundaries
Contract Management knowledge preferable

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Human Capital Resources and Solutions.

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