Overall Job Purpose:
Reporting to the Assistant Manager, Medical Underwriting the role holder would be assessing the eligibility of applicants to obtain medical cover and scheme administration for the those already on medical cover.
- Apply standard rates, calculate premiums and underwrite new business, renewals, endorsements and cancelations.
- Generations of renewal letters and follow up.
- Prepare premium invoices.
- Preparation of member guides
- Generate utilization reports, member statement s and loss ratio trends.
- Timely preparation of quotations within set standards.
- Preparing policy documents, endorsements debit and credit notes.
- Making invitations for scheme renewals.
- Works closely with sales staff/agents and brokers to develop and maintain positive business partnerships.
- Perform any other duties as may be assigned from time to time.
Key Performance Measures:
- % Loss Ratio
- Retention ratio
- New Member Onboarding Time
- Underwriting turnaround time
- % processes re-engineered
- % SLAs met
- % of policies renewed before expiration of policy
- % customer complaints resolved within SLA
- # of client profiles with complete information
- % customers with account information available digitally
Knowledge, Experience and Qualifications:
- Bachelor’s Degree (Insurance Option Preferred)
- Professional Qualification in Insurance(ACII or IIK)
- 2-4 Years experience in the insurance Industry
- Technical Competence in underwriting Medical Insurance risks
- Accountable to the Assistant Manager Medical Underwriting
- Required to liase and work closely with the other departments as may be necessary
- Britam Customers
- Insurance sector Players
Technical and functional conpetencies:
- Knowledge of Insurance concepts
- Knowledge of medical underwriting processes, procedures and concepts
- Knowledge of insurance regulatory requirements
- Communication Skills
- Building Relationships
- Focuses on the Customers
- Develops self
- Solves problems.
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