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We are currently seeking one Call Center Officer with debt collection experience.
Location: Nairobi
Job Description:
Call Center Officer duties and responsibilities:
● Ensuring that repayments on sales comply with their schedule.
● Calling Agents regarding overdue accounts and following up on expected payment dates
● Issuing credit hold notifications to Field Sales Representatives, Chama’s and Agents
● Negotiating repossession and return of unpaid products.
● Updating the credit tracking system by recording all interactions with Agents, Chama’s and Field Sales
Representatives efficiently and accurately.
● Recommending bad debt write-offs
● Other duties as assigned.
Important:
Before you apply for the job, please ensure that you:
– Qualify for the job
– Are prepared to be located in Nairobi
– Understand that we will require contact information for your last three line managers, for reference purposes.
Shortlisted candidates will be contacted for additional information. Due to the number of applicants, we can’t respond to every application. If you don’t hear from us by 25th May 2017, please consider your application
unsuccessful.
Applicants should please send CV and a short cover letter to fiona.mati@newlightafrica.com by:17th May 2017.
About Heya!
Heya! (a brand owned by NewLight Africa Ltd) is a product neutral distributor of a wide range of socially and environmentally important products including solar lanterns, solar home systems, fuel efficient cook stoves,
water tanks, smart phones, etc. Heya! addresses the biggest challenges in getting these products to the people who need them most in sub Saharan Africa.