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TO SUCCEED IN YOUR JOB SEARCH READ THE APPLICATION INSTRUCTIONS CAREFULLY.
Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you.
To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals.
You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays.
Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the kitchen staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Any other duty as assigned from time to time.
KCSE Certificate; food safety training is a plus
Diploma in F&B Sales and Service from a reputable learning institution
At least 3 years working experience as waiter in a five-star hotel or it’s equivalent
Hands-on experience with cash register and ordering information system (e.g. Hotel Plus POS or Toast POS)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Flexibility to work in shifts
How to Apply
If you believe you have what it takes to handle this challenging position, kindly apply via email to email@example.com
Deadline: 15th October 2018