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Job Vacancy: Customer Service Executive
Job Summary: To Work with customer service manager to ensure proper customer service is being delivered
Job Description
- Open and maintain customer recording information
- Receiving all incoming calls
- Compile reports on overall customer satisfaction
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Good knowledge about electronics like fridges, able to Answer questions about warranties or terms of sale
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Keep records of customer interactions, process customer accounts and file documents
- Resolve customer complaints via phone, email, mail or social media
Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school, diploma or equivalent; college degree preferred
Send Cv to hr@ polycontainers.co.ke
Deadline: 30th April 2019
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