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CMC MOTORS GROUP LIMITED – Part of Al Futtaim Group – Kenya CMC Group as part of Al Futtaim Group was incorporated as a private limited company in July 1948 when Mr Allen and Mr Cooper came to East Africa to sell Land Rovers. Today, CMC Motors Group Limited Kenya, Cooper Motors Limited – Uganda, Hughes Motors Limited – Tanzania and Hughes Agriculture Limited – Tanzania are the trading companies under CMC Holdings Limited, as well as owning a 33 percent shareholding in Kenya Vehicle Manufacturers Limited.CMC Group is a leading player in East Africa Motor Industry with distribution rights for Ford, Mazda, UD Trucks & Buses, Eicher, Renault range of Trucks (medium and heavy commercial), New Holland Tractors and an array of farm implements.CMC Group, headquartered in Nairobi, has Seven Branches in Kenya and together with its subsidiaries has the largest distribution network in East Africa for Vehicle Sales, Parts and Service Outlets. We seek to recruit a dynamic, passionate, self-driven and result-oriented professional to fill the role below;
BUSINESS PROCESS & OPERATIONS MANAGER – AFTERSALES – CMC (Part of Al Futtaim Group) – Kenya
JOB BRIEF
Reporting to the Group Aftersales Director, the incumbent will be responsible for assessing training needs and identifying gaps, support the business in preparing and creating important MIS reports in order to assist the service management in understanding the financial, manpower and efficiency aspects of the department. The role is also expected to be the key person in increasing Customer Retention & achieving higher Customer Satisfaction through improved processes, selling skills & hospitality levels.
KEY ROLE RESPONSIBILITIES
- Initiating non-tech trainings for all customer facing aftersales associates.
- To standardize & streamline processes within aftersales customer touch points.
- To initiate activities to enhance skills of associates (Annual Skill Contest etc.)
- To monitor recall activities and generate reports from DMS for analysis & accordingly advise actions
- To monitor service marketing activities
- To develop Service Menu pricing & review on regular intervals to stay in line with market.
- Monitor & support respective locations to achieve KPI’s.
MINIMUM QUALIFICATIONS, KNOWLEDGE EXPERIENCE & KEY COMPETENCIES
- University Degree or a Diploma from a recognized Institution.
- At least 5 years’ experience aftersales automotive.
- A results-oriented person with sound understanding of automotive dealer/distributor business processes.
- Demonstrated leadership skills and Strategic/Systems Thinking, Customer Orientation, Decisiveness.
- Excellent verbal and written communication skills, including the ability to convey ideas and positions clearly.
- Excellent interpersonal skills, with the ability to establish and develop relationships.
- Accountable for devising, planning and delivering a number of complex tactical initiatives in line with a financial, operational and strategic business plan.
- Business negotiation skills, Business acumen, Strategy, organizational & analytical skills.
- Highly organized and able to prioritize workloads and meet tight deadlines.
How to apply;Interested candidates who meet the above qualifications and experience should apply for the role via the email hr.recruitment@cmcmotors.com or hand delivered via the below address by June 30th 2019.Applications to include CVs with details of day time contacts, current and expected salary, notice period required to take up appointment, names and contacts of three professional referees.The Group Human Resources Manager CMC Holdings Limited P.O. Box 30135-00100Bruce McKenzie House, Lusaka Road,Nairobi, Kenya
CMC is an Equal Opportunity Employer committed to diversity and gender equality. Applications without the relevant qualifications or details as sought for will not be considered. Any form of canvassing shall lead to automatic disqualification.Only shortlisted candidates will be contacted.We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
https://www.afuturewithus.com/job/Dubai-Business-Process-Operations-Manager-CMC-Kenya-%28Al-Futtaim-Group%29/530437701/?locale=en_GB