KEMRI-Wellcome Trust – IT Support Technician (Kilifi).

This is an entry level position for this opening. To provide support for the desktop ecosystem accordance to set standards that meet the global business objectives.

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Reference Number: IT-9072019
Employment Type: Full time
Category: Computing and Information Technology
Job Grade: 4.01
Country: Kenya
Location: Kilifi
JOB PURPOSE:
This is an entry level position for this opening. To provide support for the desktop ecosystem accordance to set standards that meet the global business objectives.
Description:
REPORTS TO:
  • Service Delivery Manager
DIRECTLY SUPERVISES:
  • None
INDIRECTLY SUPERVISES:
  • None
KEY RESPONSIBILITIES:
  • To be responsible for, resolving client technology incidences as first respondents.
  • To participate in desktop related projects.
  • Attend to Incidents and Service requests.
  • To participate in execution and support for all IT Projects.
  • To participate in desktop and laptop incident and service support for the Programme.
  • To build and configure new desktops and laptops on direction from Desktop Support Engineer.
  • To take care of all necessary IT administrative activities, update service desk tickets, maintain accurate IT inventory records and sit in as standby personnel on service desk.
  • Provide deskside training on user FAQs’ on Microsoft Office and Windows Technology .
  • Assist vendors on site to install IT infrastructure .
  • Maintain and operate audio visual infrastructure in presentation boardrooms.
QUALIFICATIONS:
  • Degree in computer science or BSc IT with experience of 2-3 years
  • MCITP in Windows and Server 2012 is preferred
  • Excellent customer service and communications skills
  • Support experience of Windows 8.x in a 10 user, Active Directory, environment
  • Preferably experience of supporting Mac OS X in Windows environment
  • Experience of supporting Microsoft Office 201x.
  • Experience of anti-virus and anti-malware software, and of managing virus incidents.
APPLICATION PROCEDURE:
 
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