Crystal Africa Cleaning Service Limited – Learning and Development Assistant.

Increase your chances of landing a job interview, get a free verbal critique of your resume send it to with REVIEW in caps as the subject line. Send your resume for possible placement and free job application guidelines.

We can also assist you with this job application. Request job application assistance when getting  your review.

Click the Links Below to Get Job Updates.

We are looking for a Learning and Development Assistant to design and deliver educational programs for our service operations teams.The responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our operations and quality assurance teams to identify challenges they face on-the-job and recommend ways to increase productivity. You will be expected to understand the systems and standards of performance for the service operations teams.Ultimately, you will help increase the overall performance of our teams and ensure they have the skills to achieve their goals

.Job Description·

Conduct skills gap analyses to identify areas of improvement·

Design training curricula within time and budget constraints·

Produce physical and digital educational material (e.g. videos and case studies)·

Recruit and Onboard new service operations team members· Coordinate individual and team performance review sessions to discuss strengths and weaknesses.·

Monitor operations and quality assurance objectives and results· Facilitate all practical training that is conducted on all sites.·

Collect feedback from trainees and managers about training courses· Report on the impact of training programs (e.g. service effectiveness, )· Liaise with external trainers or industry professionals and organize seminars·

Manage all assessment procedures and recording systems.·

Maintain updated records of training material, curricula and costs· Inform the recruitment process as a result of training· administrative support for training, including posting class recordings to our on-demand learning platform, managing class materials, supporting instructors with class set-up and take-down, entering attendance data into our learning management system, and handling other projects that promote the use of our training resources.·

Assist in the development of the on-demand learning platform.· Scheduling different classes both for existing staff and incoming staff. Manage program logistics including scheduling, securing training rooms, training set-up and materials and trouble-shooting.·

Proofread all work with an eye for detail and accuracy·

Assist with other HR related projects as needed

Required Education and/or Experience:


Proficient in Outlook, Microsoft Word, PowerPoint, Excel


Familiarity with audio/visual tools and learning management systems· Diploma degree

Email your C.V to with the title Learning and Development Associate by 8th September 2019

We look forward to hearing from you!

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at

Up ↑

%d bloggers like this: