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Location: 46-Nairobi, KE
Company: Majid Al Futtaim
The Section Manager is responsible
for implementing quality, range and freshness standards of offered
goods to attract customers in order to achieve the set sales targets.
The role holder is also responsible for exceptional customer service is
delivered within the section.|
|Role Details – Key Responsibilities and Accountabilities:|
|Store Strategy Development and Implementation Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage Negotiate internal promotions with suppliers to enforce the image of discount inside the section Oversee the establishment of a competitive assortment offer Stay informed about competition activities in the store’s catchment’s area and take necessary measures Commercial Performance Oversee commercial policy agreed for the store pricing Ensure the proper conservation, utilization and profitability of the department’s assets Oversee the products assortment in the section Support comparative studies within section that can contribute to the efficiency of the commercial concepts Merchandise and Stock Management Provide inputs on the price image and freshness image Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries) Oversee initiatives to ensure lowest waste and shrinkage ratio Control orders and follow up on deliveries Control the display of new products while maintaining Plano-gram Control merchandisers’ attendance and performance Store Service Functions Enforce safety, health and security rules as per internal standards and external rules and regulations Ensure the implementation of the security and hygiene procedures for assets and employees in the section Ensure the team is delivering excellent customer service when answering questions and promoting sales Enforce the application and protection of company’s “Know-How” Attend to customers when they need support and offer solutions Manage and control displays and ensure correct pricing is implemented at all times Human Capital Responsibilities Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions Provide training and feedback to diret reportees when required Develop employee schedule for staff members in team Financial Responsibilities Ensure alignment of procedures in accordance with the Delegation of Authority (DOA) Assist in monitoring allocated budget to ensure compliance and highlight possible issues Provide inputs on the preparation of budget when necessary Provide inputs on cost reduction measures Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.|
|Definition of Success|
|Waste management and shrinkage loss Inventory and merchandise integrity and availability OHI results Customer satisfaction Level of hygiene Level of safety and security|
|Other Context (if applicable):|
|To Be Added|
|Personal Characteristics and Required Background:|
|Minimum Qualifications/education Diploma in Commerce or Finance Minimum experience 2+ years in Retail Business, 1+ year in an operations supervisory role Skills Communication and presentation skills Customer service orientation Time management|