Ajira Connect Ltd – Experienced Customer Service Representative (Nairobi)

Building sustainable relationships and trust with customer accounts through open and interactive communication.

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Duties and Responsibilities

  1. Managing incoming calls and customer service inquiries
  2. Generating sales leads that develop into new customers
  3. Identifying and assessing customers’ needs to achieve satisfaction
  4. Manage large amounts of incoming calls
  5. Generate sales leads
  6. Identify and assess customers’ needs to achieve satisfaction
  7. Build sustainable relationships and trust with customer accounts through open and interactive communication
  8. Provide accurate, valid and complete information by using the right methods/tools
  9. Meet personal/customer service team sales targets and call handling quotas
  10. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  11. Keep records of customer interactions, process customer accounts and file documents
  12. Follow communication procedures, guidelines and policies
  13. Take the extra mile to engage customers

Skills/Qualifications/ Requirements

  1. Diploma or Degree in Customer Service or related field.
  2. At least 2 years of relevant working experience, preferably in a software company.
  3. Must have very good business relationship management skills.
  4. Proven customer support experience or experience as a client service representative
  5. Track record of over-achieving quota
  6. Strong phone contact handling skills and active listening skills
  7. Familiarity with CRM systems and practices
  8. Customer orientation and ability to adapt/respond to different types of characters
  9. Excellent communication and presentation skills
  10. Ability to multi-task, prioritize, and manage time effectively

How to Apply

Send a copy of your cover letter and CV to workwithus@ajiraconnect.com.
Deadline: 30th September 2019

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