Strathmore University – Manager, ICT Enterprise Application Services (IEAS).

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Department: ICT Services
Reporting to: Director, ICT Services and operationally to Associate Director, ICT Services
Basic job Summary:
Working closely with business-line, institutional leadership and ICT leadership teams, the jobholder will be responsible for providing a vision, designing a rigorous plan and executing the same to deliver innovative software solutions that are well-crafted to offer spectacular user experience across University constituents/stakeholders. In leading the ICT Enterprise Application Services (IEAS) team and the supporting ICTS Innovation Lab, mainly composed of student developers, the jobholder will operate in an innovative software development and product/service delivery space towards meeting the evolving digital needs of the University. In particular, this role will be responsible for, first, ensuring the smooth running of the core enterprise application systems (that is, academic, research and financial management systems etc.), as well as all other administrative support systems which are equally critical, while driving the harnessing of institutional data through relevant systems integrations and requisite visualizations.

Duties & Responsibilities:

  1. Strategic and Operational Planning: Through strategic and innovative thinking and planning guide in formulating long-range as well as short-range plans for improving enterprise application systems and services in meeting the University objectives and expectations. This includes actively participating in the ICT Strategic Planning process as well as timely formulation of annual capex and opex budgets relating to ICT Enterprise Applications systems and services.
  2. ICT Project Management: Offer supervision and guidance for proper project management by overseeing various systems development projects of low to high significance in terms of complexity, cost, time-constraints, to ensure they meet business and enterprise requirements within budget and time constraints by working closely with business owners to define project scope and schedule, organizing and leading project status and working meetings; preparing and distribute progress reports; managing risks and issues; correcting deviations from plans; and ensuring delivery planning is performed for all ICT Enterprise Application systems projects.
  3. Innovation & Digital Transformation: Drive technology-driven and/or business-driven innovation through keeping abreast of technology advancements especially within the academia space and exploring opportunities these might present to the University. Further, it involves sufficiently engaging business users and management to understand existing pain-points and to also oversee timely delivery of business analysis support and requisite execution plans and capacity to realize digital-enablement/automation of processes and exploitation of data as an institutional asset for informed decision-making and product/service innovation, through data visualization among other related interventions.
  4. Utilization & Business Realization: Act as a key campaigner and institute appropriate measures to ensure increased uptake and utilization of existing enterprise application systems and other ICT systems across the University community and stakeholders.
  5. Service Delivery and Documentation: Facilitate the development of service designs, operational processes, standards and procedures within the purview of ICT Enterprise Application Services in line with IT service delivery best practices such ITIL and as ISO 20000, with the intention of increasing their maturity. Further is to work closely with University ICT technical teams, users and management to ensure effective and efficient resolution of enterprise applications systems requests, incidents, problems and issues, while documenting the same to enrich the ICTS knowledge base.
  6. ICT Security, Disaster Recovery & Quality Management: Formulate, review and recommend amendments, and ensure compliance with appropriate ICT policies, standards, procedures and guidelines for all enterprise application systems and services, in appreciation of industry best practice, to effectively execute institutional strategic objectives. Apart from ensuring quality systems development, proper systems administration, backup and restoration testing, this further involves working towards resolution of non-conformance (s) within enterprise application systems, as established by quality and/or security assessments/audits among other assurance exercises.
  7. Talent Development & Supervision: Guide, mentor and coach assigned, as well as other ICTS staff in growing their job-related technical skills, organizational skills, team spirit and leadership capacity. This further involves assigning supervisees, tasks and responsibilities and monitoring delivery of the same in meeting University service delivery requirements and expectations.
  8. Contracts and SLA Management: Ensure proper formulation, authorization and management of contracts and service level agreements (SLA) with vendors or internal/external customers meet cost, quality and University business objectives/requirements.
  9. Professional Development: Grow and maintain professional development by attending educational workshops/seminars/conferences, reviewing professional publications, establishing professional networks and participating in professional societies.
  10. Reporting and ICT Committees: Support decision making by formulating appropriate technical as well as managerial metrics and insights and using those to design concise and simple reports to apprise senior IT management, respective ICT Committees and/or business management on matters pertaining to ICT Enterprise Application services, systems and projects according to agreed schedule/cycles or on ad hoc basis. This further involves being part of and actively contributing to applicable ICT Committees.
  11. Other Duties: Perform other duties as may be assigned by the supervisor.

Minimum Requirements:

Core qualifications
  • Master of Science: Information Technology (MSc.IT), Master in Computer Science or equivalent Master in IT Degree.
  • Bachelor of Science in Informatics and Computer Science or Bachelor of Business Information Technology or an IT-related degree. (2nd Upper or higher)
  • 7-year hands on experience in software/systems development in a busy software development environment within a highly automated institution (s), where customer-facing digital solutions are developed and used.
  • 4 years must be at a supervisory level within software/systems development team.

Other qualifications

  • Thinks outside the box (creative);
  • Attention to detail,
  • Results – oriented;
  • Works well under pressure,
  • Team player;
  • Problem solving focus;
  • Good interpersonal & communication skills.
  • Technical zeal;
  • Strong time management & organizational skills;
  • Self-discipline and drive;
  • High integrity and ethical standards
Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting “MANAGER, IEAS ” on the subject line to by 24th September 2019.
Due to the large number of applications we may receive, kindly note that only the shortlisted candidates will be contacted.
Please be advised that Strathmore University is an equal opportunity employer and does NOT ask for money from applicants under any circumstances during its recruitment process. Interested applicants are encouraged to exercise caution upon receiving any such interview opportunity that requires payment of any money.

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