APA Insurance – Branch Manager Machakos.

This position is responsible for achieving business growth by meeting business targets. This involves managing and developing the branch networks through the regional teams with the aim of enforcing effective credit control, delivering of set loss ratio and building and maintaining customer relationships.

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BRANCH MANAGER MACHAKOS

JOB PURPOSE:
 
This position is responsible for achieving business growth by meeting business targets. This involves managing and developing the branch networks through the regional teams with the aim of enforcing effective credit control, delivering of set loss ratio and building and maintaining customer relationships.
 
KEY RESPONSIBILITIES:
    • Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
  • Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
  • Achieving departmental service standards in processing, approval and release of crucial documents within set Turn Around times;
  • Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
  • Collecting outstanding premium within the credit control policy;
  • Managing the implementation of internal and external audit recommendations within the agreed timelines;
  • Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
  • Supervising unit managers (APA Life and APA Insurance) from the region;
  • Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
  • Developing departmental budget and business plans to achieve the set company targets;
  • Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
  • Participating in company CSR and brand building activities in liaison with other departments;
  • Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
  • Implementing interdepartmental SLA in liaison with other departmental heads;
  • Participating in management meetings, projects and committees as assigned.
ACADEMIC QUALIFICATIONS
  • Bachelor degree in insurance or any business related field.
PROFESSIONAL QUALIFICATION
  • ACII
  • Insurance Diploma (AIIK)
EXPERIENCE & KNOWLEDGE REQUIRED
  • At least 6 years relevant experience with at least 2 years managerial experience
KNOWLEDGE
  • Clear underwriting process understanding, sales and intermediaries relationships including substantial knowledge of other functions within the branch
  • Knowledge of legal and compliance framework and regulatory bodies
SKILLS AND ATTRIBUTES
  • Sales Skills
  • Entrepreneur Spirit
  • Market Awareness
  • Customer Focus
  • Continuous Innovation
  • Ownership & Commitment
  • Team Spirit
  • Honest, disciplined, ambitious and willing to learn.
  • Result oriented and able to work within agreed timelines
Applications to be sent to recruitment@apollo.co.ke with Branch Manager as the subject of the email before 6th October 2019.

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