Bolloré Logistics – Head of Front Office – East Africa Region.

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East Africa Region Head of Front Office (HFO) H/F

General Information

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.
Bolloré Transport & Logistics is one of the world’s leading transportation groups with 36,000 employees spread among 105 countries where it carries out its business activities in ports, freight forwarding, railways and in oil logistics Continuously adapting to the changing needs of its customers, Bolloré Logistics has enhanced its know-how to be recognized as a leading supply chain global provider, ranked among the 10 leading global groups in the sector, including the first integrated logistics network in Africa. Being part of Bolloré Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

Mission description

The Head of Front Office’s missions is to set Regional Sales strategy with the Regional CEO and Africa HFO and build a team of Sales and Marketing experts to grow Bolloré Logistics footprint and recognition over the area

Activities :

A. Sales target and marketing strategy definition
A1. Define and own Region Gross Margin Target (i.e. Region Commercial Budget) in connection with the Countries objectives and in line with the Region CEO expectations
A2. Define the overall Sales & Marketing strategy from/with Corporate/Africa Front Office and ensure actions plans together with Country HFO to achieve the targets in the all strategic clusters : Key Accounts, Field Sales priorities, Verticals, Routes, Corridors & Supply Chain
A3. Define the marketing kits and action plan with the objective to achieve Region gross margin

B. Sales Management
B1. Defines Sales priorities and organization at Region Level
B2. Review Sales performances versus objectives thru monthly monitoring
B3. Validate hiring of Sales candidates at Region and Country level

C. Key accounts management
C1. Defines Key Accounts priorities and organization at Region Level
C2. Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.

D. Supply Chain & Contract Logistics
D1. Identify with Supply Chain managers and Key accounts managers opportunities
D2. Coordinate solution / offer design and pricing with Supply Chain Managers in country and Africa Supply chain team in Puteaux
D3. Personally drive the acquisition of designated Key accounts and ensure cross fertilization across the region.

E. Customer sales control and support
E1. Ensure and set up customer sales support
E2. Ensure control of customer satisfaction evaluation (survey, customer complains)
E3. Customer relationship building with key clients

F. Team Management
F1. Validate Country Sales Incentive Scheme (commission) in line with financial objectives (Budget) and qualitative objectives (Sales Lead, Data quality within CRM…)
F2. Performance Assessment
F3. Team building

G. System control and compliance
G1. Supervise good use of CRM application and implement any Best Practices to ensure full Data Quality compliance at Region and Country
G2. Set Country HFO responsibilities
G3. ISO compliance of sales activities

H. Reporting
H1. Participate to management meeting
H2. Implement monthly business Flash report
H3. Budget report

I. Communication
I1. Responsible for internal and external communication for the Region Front Office Team

Geographical perimeter: Kenya, Uganda, Eastern DRC, South Sudan, North Sudan, Djibouti, Ethiopia, Eritrea and Somalia.

Functional perimeter: Bollore Logistics activities in priority but considering the services/scopes at entity level under BTL as well as potential synergies, the position will link with the Bollore Ports activities (Shipping, ICD, …) in promoting integrated solutions.


– Degree holder in Logistics or Supply Chain Management
– MBA is a plus
– Minimum 10 years’ solid experience in freight forwarding &/or logistics
– Field experience in setting business strategies
– Logistics knowledge & experience
– Perfectly fluent in English, and fluent in French would be an advantage
– Excellent communication skills to overseas and customers
– Good leadership and management skill
– Ambitious & self-driven
– Strong analytical skills
– Strong business acumen
– Able to work independently & under pressure
– Proficient in MS office including Word, Excel and PowerPoint
– Good network of business contacts, familiar with local and international market and rules and regulations
Click below to apply



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