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a) Achievement of business targets
b) Branch performance in Operations, Compliance, Risk management, Customer Service and other related surveys
c) Growth, retention and development of motivated and high performing teams
d) Brand visibility
• Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch
• Manage and lead the branch team in achieving/ surpassing the set business targets
• Provide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;
• Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;
• Manage and offer leadership to the branch team.
• Development of a high performing team at branch level through training , mentorship, and special assignments
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
• Lead in optimal utilization of people, financial and technical resources within the branch
• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
• Budget planning and cost management ; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessary
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company’s visibility and to enhance new and existing business opportunities
• Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures
• Any other role allocated by the supervisor
- Bachelor’s degree in a business related field
- Advanced training in Business Management. Masters in Business or related field preferred.
- At least 3 years managerial experience with proven track record for delivery of superior results
- Experience in lending /credit