The British Council SSA – B2B Customer Support Officer, CMR & Logistics Officer and Test Day Delivery Coordinator.

The long-term purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of Business to Business (B2B) Exams and Projects at the right cost and customer experience.

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Region Sub Saharan Africa Country / Territory Kenya Location Nairobi Department English & Exams Job Category Exams Pay Band Pay Band 4 Vacancy Description Pay band: 4/

Location: Nairobi, Kenya/ Contract type: Indefinite/ Requirements: Applicants must have pre-existing legal status to live and work in Kenya/ Closing date and time: 18 November 2019 (23:59 UK Time)  

The British Council SSA has exciting opportunities in Kenya. To ease the application process, you can apply with only one application form. On the supporting statement of the application form, you will need to indicate your role(s) in order one, two and three and your current location. Directions below on how to apply. 

The Roles:

B2B Customer Support Officer, CMR & Logistics Officer AND Test Day Delivery Coordinator

Role 1: B2B Customer Support Officer – Nairobi

The Role Purpose: 

The long-term purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of Business to Business (B2B) Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. During the transition period, the role will provide this support to Business to Customer (B2C) customers, focusing on registration and payment systems and Computer-Based testing. It will also provide operational finance support to country and cluster teams including PO creation, Direct Invoicing processing and debtor management.

Role Requirements: 

  • University degree in any subject or relevant qualification
  • Experience in B2B / B2C customer service environment
  • Experience of and ability to deliver excellent standards of customer service
  • Understanding and experience of risk and compliance management
  • Experience of supporting delivery of computer based exams advantageou

Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification. 

Role Profile – B2B Customer Support Officer – Nairobi.pdf



Role 2: 
CMR & Logistics Officer – Nairobi

The Role Purpose: 

The purpose of this role is to support the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Role Requirements: 

  • Degree in any subject or relevant qualification
  • Experience in identifying and minimising risk
  • Experience in compliance environment
  • Experience of working in a high volume, busy operational environment, delivering to standard
  • Experience of supporting delivery of computer based exams advantageous

Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification. 

Role Profile – CMR & Logistics Officer – Nairobi.pdf



Role 3: 
Test Day Delivery Coordinator – Nairobi

The Role Purpose:

The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship and performance.  To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services.  To be point of contact for Venues/ Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours. 

Role Requirements:

  • University degree in any subject or relevant qualification
  • Experience working in a busy operational environment delivering high levels of customer service
  • Ability to ensure compliance, risk and security standards are monitored and maintained
  • Experience working in Exams advantageous
  • Experience of supporting delivery of computer based exams advantageous


Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification. 

Role Profile – Test Day Delivery Coordinator – Nairobi.pdf


British Council Behaviours.pdf

British Council Core Skills.pdf
 


Closing date for applications is 18 November 2019 (23:59 UK time)

Directions on how to apply for the above roles:
  
Please indicate your preferred role(s) on your supporting statement.  Your supporting statement will need to start with the below format: 

1. First Preferred Role & Location  
2. Second Preferred Role & Location  
3. Third Preferred Role & Location


In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application’s chances of success.

About us: 

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications. 

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks.

Apply Here

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1 comments on “The British Council SSA – B2B Customer Support Officer, CMR & Logistics Officer and Test Day Delivery Coordinator.”

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