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Functional Area:CL – Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: NoAIG Kenya Insurance Co. Ltd
PURPOSE OF THE ROLE:Claims adjudication including receipt, review and processing for Auto claims.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Responsible for resolving claims; coverage determinations, investigation, verification and analyzing data to determine entitlement of claims; ensuring claims validity; accurate payments and reserves set up; maintenance of claims files and records; communications with claimants (directly), reporting for brokers and insured’s as required; and settlement of claims fairly and promptly.
- Provide excellent customer service; ensure delivery of existing service level agreements and loss assessment of auto claims.
- Deliver best-in-class assistance to insureds clients throughout the claims process while directing cases to satisfactory resolutions.
- Ensure that motor repair estimation is received from garages and or assessors in accordance with the claims survey report and completed with the required information
- Deliver prompt and equitable claims settlements.
- Posting accurate timely reserves for each claim handled, ensure updated timely based on the development of the claim; and review entire assigned portfolio on regular basis to ensure overall reserve adequacy.
- Vigorously pursue necessary claim documents.
- Maintain a close coordination with the agencies / garages and brokers.
- Report on market feedback (i.e. any potential problem with a particular type of vehicle model, garage and agency) to the claims manager.
- Identify claims with potential recovery
- Attend to third party material damage claims in line with set procedures
QUALIFICATIONS:
- Bachelor’s Degree in commerce (Insurance option preferable)
- Diploma in Insurance – CII or ACII
- Excellent technical knowledge of General Insurance products
EXPERIENCE:
- Minimum of 5 years of experience in handling Auto claims
- Multinational working experience
SKILLS/COMPETENCIES
- Customer Centricity
- Time management
- Analytical skills
- Excellent communication skills to both internal and external stakeholders
- Ability to work under pressure
Click below to apply
https://aig.wd1.myworkdayjobs.com/en-US/aig/job/Nairobi/Claims-Analyst—Motor-Claims_JR1910144-1
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