Refinery Grooming – Spa Manager.

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Location: Nairobi, Kenya

Job Type: Full-time

Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs.

The Role of the Spa manager is crucial in setting and maintaining consistent standards, he/she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests/members, and increase revenues.

The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.

Main Responsibilities

  • To take full responsibility for strategic and profitable development of the spa
  • Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
  • Effective management of all staff at all levels.
  • Responsible for implementing core values.
  • Motivating and developing the team, creating a stimulating and effective work climate
  • Being a role model as an effective Spa leader by maintaining high levels of Lifestyle, health and sustainability.
  • Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
  • Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
  • Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
  • Keeping accurate and up-to-date records and statistics on the spa employees.
  • Responsible for conveying inspiring goals and creating motivation within the team.
  • Confident in handling guests’ complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
  • Responsible for responding properly in spa emergencies or safety situations.
  • Ensure the spa’s operating procedures and policies manuals are implemented and updated as required

Qualifications

  • Three- Five years spa management experience in an international standard spa
  • Previous experience in a 5-star Hotel Spa
  • Degree/Diploma in Spa and Recreation management or equivalent.
  • Fluency in English both written and spoken

How to Apply

Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11th February 2020 to careers@afexgroup.com.

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