Refinery Grooming – Spa Receptionist.

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Location: Nairobi, Kenya

Job Summary: Refinery Grooming, a dedicated grooming lounge designed exclusively for men to offer a complete range of indulgent and luxurious solutions to suit all your grooming needs seeks to recruit a receptionist.

He/ She will be responsible for manning the reception, greeting and screening visitors, maintaining the telecommunications system, managing the SPA bookings and reservations.

Key Duties and Tasks:

  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
  • Keep clients updated on currently available promotions and discounts in services offered in the Spa
  • Process payments from clients for services ordered from the spa
  • Keep register of long and existing clients
  • Scheduling appointments to clients on specific days
  • Open and close the spa at the appropriate time
  • Ensure that the front desk is clean and organized for free movement
  • Assist in getting client feedback on level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Giving spa tours to new clients and explaining the products in use.
  • Manage the visitor register to keep record of people who visit the spa on a daily basis
  • Receive customer complaints and feedback and direct them to appropriate offices for resolution.
  • Any other administration duties that may arise.

Qualifications, Skills & Competencies:

  • A Diploma or a first degree in business management or equivalent
  • 2 years doing a similar job.
  • Excellent phone etiquette
  • Excellent multitasking skills to successfully handle several assignments together
  • Team working, Respect and integrity
  • Excellent customer service skills
  • Timeliness
  • Organization awareness

How to Apply

Applicants meeting the above requirements should send their applications and a detailed Curriculum Vitae giving full details of their qualifications, experience and full contact address including day and evening telephone numbers, e-mail address and names and contact details of three referees by 11th February 2020 to careers@afexgroup.com.

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