Church World Service (CWS) – Data Analyst (Kenyan National hire only).

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Primary Purpose
This position is primarily responsible for ensuring the timely and accurate preparation of standard and ad hoc statistical and operations reports.
 
Supervision
This position reports directly to the Data Integrity Supervisor.
 
The position works with the other Data Analysts to orchestrate the work of the department in the absence of the Data Integrity Supervisor.
 
Essential Duties
  1. Prepares routine and ad hoc CWS RSC Africa statistical reports as needed for various CWS RSC Africa staff and implementing partners e.g. US Embassy Refugee Coordinator, UNHCR, IOM and the Resettlement Agencies.
  2. Prepares and automates regular sectional quality control reports to ensure data accuracy and identify training needs.
  3. Prepares reports designed to track CWS RSC Africa operations productivity for an overall improvement in efficiency.
  4. Carries out annual inter-departmental process review and recommends improvements in quality control.
  5. Updates automated and ad hoc reports in line with WRAPS database schema changes.
  6. Updates automated and ad hoc reports in line with Policy and Program changes.
  7. Works closely with IT to ensure that reports run in the most current software environment and in publishing QC reports in a user friendly interface.
  8. Other duties as assigned.
 
Qualifications
Education:
Bachelor’s degree or four (4) years of directly related experience in lieu of a Bachelor’s Degree is required.
 
Experience:
  • Five (5) years of paid work experience is required.
  • Good understanding (2+ years required) of databases and Tableau (or other business intelligence tools) is required.
  • Experience using Microsoft Visual Studio 2016 in the context of SQL Server Reporting Services is required.
 
Knowledge/Skills:
  • Advanced knowledge in TRANSACT SQL and Microsoft SQL Server database design, stored procedures, views and functions.
  • Advanced computer knowledge, specifically with MS Office (Access, Outlook, Word, PowerPoint).
  • Advanced knowledge in using Tableau Business Analytics software.
  • Knowledge of US refugee resettlement and working experience with the WRAPS database preferred.
  • Proficiency in using Servicenow software is a plus.
 
Abilities:
The Data Analyst must have the ability to:
  • analyze and generate excellent reports with the ability to assimilate, process, and document information for a variety of audiences;
  • identify problems and come up with resolutions to improve operations;
  • periodically review the current reports and statistics and recommend any changes with a view of improving accuracy and precision of the reports and statistics;
  • adhere to CWS RSC Africa, DI Standard Operating Procedures;
  • communicate effectively both verbally and in writing;
  • follow instructions from the Supervisor with a positive and receptive attitude;
  • deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
  • conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa;
  • maintain a high performance standard with attention to detail;
  • carry out all of the duties of the position efficiently and effectively with minimal supervision;
  • work independently and contribute to overall operations of CWS RSC Africa;
  • take initiative in the development and completion of projects;
  • lead others and address issues as they arise;
  • maintain strict confidentiality with CWS RSC Africa administrative and operational information;
  • manage a large and diverse workload under pressure with competing priorities;
  • analyze and solve complex problems and make sound decisions;
  • work well as a team in a multi-cultural environment while maintaining a high level of motivation;
  • effectively manage CWS RSC Africa’s resources;
  • actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
 
Working Conditions
Physical: This position requires sitting, handling objects (manual dexterity) and using fine finger movements.
Environmental: Normal office working conditions.
 
Special Requirements
Certificate of Good Conduct issued within the last one year (12 months) is required before the start of employment.
 
Licensing/Certification
None
 
Competencies
Communication
Ensure effective exchanges oinformation with others. Examples of skillanbehaviors include speaking to otherrespectfullyexpressing ideas in a logicalorganized waysharing information appropriately; and claritand conciseness in written communication.
 
Relationships
Ensure constructive and supportive interactionwith others. Examples oskillanbehaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructivelyand proactivelworking tremove obstacles to success for others.
 
Job Knowledge
Utilize and appljob related knowledge tcompleteob taskat a level that meetor exceeds expectations. Examples oskillanbehaviors include utilizing job knowledgto solve problemor develop new approaches; maintaining or enhancing skills througcontinuing educationand taking on projectthat will develop or enhance skills.
 
Teamwork
Woreffectiveland contributas a membeoteam. Examples of skillanbehaviors include supporting other team memberby sharing information; covering the work ootherduring absences, vacationetc.; and activelparticipating in developing ideas foways to increase team effectiveness.
 
Problem Solving
Analyze information and develop solutions to challenges that arise during the course operforminjob. Examples oskilland behaviors include researching ancollecting facts; defining the issues and the parties affectedformulatinoptions/solutionfoaddressing the problem; anengendering support for animplementing the solution.
 
Program Planning and Management
Organize work and/oplan projectanensure timelcompletion and/or successful implementation. Examples of skillanbehaviors include identifying and analyzing prograoptions; identifying thtasks and deliverables requirefosuccessful completion; managing ones time; monitoring the resources involved and ensuring that theare directed moseffectivelyand working with all involved to ensure successful completion.
 
Leadership
Guide and direct oneself or other individualangroups toward a desired outcome. Examples oskilland behaviors includtaking the appropriatlevel of initiative to resolve problems oremove obstacles, bringinindividuals togethearound common goalevaluating information anmaking decisions; navigatinconflict anobstacles; and ensuring thacommunication takes place between all parties involved.
 
Resource Building and Stewardship
Balance the acquisition oinvestmenoorganization resources with responsible use of those resources in line with the organizations mission. Examples oskilland behaviors include takinadvantagof all opportunities tcultivate potential donors; evaluating situationto identifthe besuse of resourcesanmaking responsible investments of resourcethat increase organization effectiveness.
 
 
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