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The successful Retail Agent is to manage shop sales, provide information about products and services, troubleshoot and resolve customer queries, and support Field Sales Agents.
Duties and responsibilities
- Identify customer needs, clarify information, troubleshoot issues and provide solutions.
- Educate customers on products by explaining procedures, answering questions and providing information.
- Receive and handle stocks coming into shop and handle stock-taking activities.
- Allocate stocks to Field Agents.
- Handle shop walk-in sales.
- Handle replacement of items subject to warranty conditions.
- Build sustainable relationships and exceed customer expectations by going the extra mile.
- Ensure that shop is always clean and tidy.
- Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
- Identify and escalate issues to management.
- Recognize, document, and alert management team to trends in customer queries.
- Any other duty assigned by management.
Academic Qualification & Work Experience
- A diploma in any academic field.
- 2 years’ experience in a similar role is an added advantage.
- Good written and oral communication skills.
- Good planning and organizational skills.