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The Senior Regional GTS Specialist will be based in the Africa regional office in Nairobi and He/ she will perform IT related duties in support of the RTI Africa and MENA regions. He/ she will be required to offer IT support in the Nairobi office, first level IT support for projects that do not have IT personnel and also handle escalations from project IT Specialists in the Africa and MENA regions.
The Senior Regional GTS Specialist is required to possess significant technical expertise and excellent communication skills. He/ she must also be persistent in ensuring compliance with RTI IT policies, guidelines, regulations and technical aspects. This position reports directly to the Senior Regional GTS Manager – Africa and MENA.
Minimum Required Education & Experience
Master’s degree in Information Technology, Information Systems, Computer Science and 6 years of experience or Bachelor’s degree in Information Technology, Information Systems, Computer Science or any other related certification and 10 years of relevant experience in IT support