Customer Care Representative.

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We are a HR consultancy company based in Nairobi.

We are looking to fill below position for our client.

Job Title: Customer Care Representative

Location: Nairobi

Duties & Responsibilities

  • Ensure provision of quality service to customers
  • Participate in implementing customer care policies and standards
  • Participate in developing guidelines and standards for improving customer handling programs
  • Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
  • Handle customer complaints using set customer service policies
  • Support in the generation of sales leads through their interaction with customers
  • Consult with customers about their product or service needs and requirements.
  • Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
  • Compile feedback/complaints in report form and share with admin manager
  • Explaining to customers the different types of products that are available
  • Perform any other duties as may be assigned from time to time

Qualifications:

  • Minimum of 2 years’ experience in a similar related position.
  • Degree /Diploma in business related field.
  • Ability to work under pressure.
  • Good analytical skills including the ability to think strategically and creatively.
  • Ability to be innovative and be a creative problem solver
  • Very presentable.

How to Apply

If you are up to the challenge, please send your CV only quoting the job title on the email subject (Customer Care Representative) to jobs@employd.co.ke.

Indicate your expected salary

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