Standard Chartered Bank – Senior Relationship Manager.

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The Role Responsibilities


  • Ensure quality of client acquisition, identify prospect and convert in line with Bank’s appetite and Commercial Banking’s strategy
  • Leverage on SCB’s unique network and full franchise across Africa and China to capture more Chinese investors into Africa and facilitate the expansion of these investments across Africa
  • Ensure quality of the sales pitch and lead them with the clients
  • Work with Credit Analyst and obtain all pre-deal clearances.
  • Manage a healthy pipeline and also a record of client calls and discussions
  • Oversee ARM to ensure smooth on-boarding of client after thorough completion of documentation and other processes.
  • Senior client calling and briefing on a regular basis for account maintenance and deal negotiation. Also engage senior internal stakeholders for marketing, credit and any other pertinent issues.  

Client on-boarding & deal execution

  • Work with Customer Due Diligence team to ensure proper completion of due diligence requirements.
  • Work closely with CA, product partners,  and analyze a) wallet size b) determine appropriateness of the product and c) work out a comprehensive account plan from a one-bank perspective
  • Successfully negotiate and close out pricing and other deal dynamics with client
  • Oversee the quality & turnaround of credit proposal and ensure faster delivery. Work with CA for resolving Credit queries.
  • Oversee the ARM to ensure all documentation and security creation are completed on time to ensure smooth execution of transaction.
  • Liaising with Legal/external counsel in preparation and execution of non standard complex transactions along with product partners.

Account Management & portfolio quality

  • Work close with product team in delivering cash management solutions and migrating clients to digital channels
  • Oversee the service quality and turnaround of service requests from clients and ensure faster delivery
  • Along with the product partner, push for line utilization of complex and structured transactions. Oversee the ARM in ensuring high utilization of regular facilities.
  • Work with the CA and ARM to ensure discipline and quality in portfolio against timeline
  • Review and monitor the client profitability to ensure there are no revenue leakages.
  • Work close with CA and ARM to make sure the credit files are complete and up to date
  • Attend various internal or external sales/ non sales meetings and convene the consortium meetings where we are the lead bank
  • Overall responsible and accountable for the credit quality of the assigned/acquired portfolio.
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’ efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
  • Provides feedback to management and internal departments regarding customer service quality, product issues, customer complaints etc 

Our Ideal Candidate

  • Business or accounting related degree.
  • Minimum 5 years working experience in banking as a RM.
  • Experience in team management preferred
  • Strong analytic and marketing skills, the ability to interpret complex financial information.
  • A good understanding of the general, economic, political and business environment of the region.
  • Excellent communication (written and verbal in both Chinese and English) and negotiation skills.

Click Here To Apply

Unposting Date:14/Apr/2020

Standard Chartered




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