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Overall Job Purpose
The Branch Operations Manager will be responsible for managing branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.
Principle Accountabilities
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- Manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
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- Approve transactions by confirming suitability to minimize losses
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- Review transactions by confirming the transactions against system generated reports to ensure accuracy
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- Manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
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- Attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
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- Appraise staff by half-yearly reviews to ensure targets are met and training needs identified.
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- Manage costs by monitoring Branch expenditures to ensure Branch is within the budget
Minimum Qualifications, Knowledge and Experience
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- A business related degree from a reputable institution, Masters’ degree is an added advantage.
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- Professional qualifications- AKIB/ CPA/ACCA.
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- At least 5 years’ experience in the Banking Industry especially at the branch management level.
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- Strong appreciation of banking operations and product knowledge.
Key Competencies and Skills
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- Ability to work independently under strict deadlines.
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- Good interpersonal and communication skills.
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- Analytical and basic accounting skills
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- Demonstrated good planning and organisation skills.
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- Strong leadership and management skills.
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- Report writing and presentation skills.
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- Excellent People management skills
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- Team player and must have integrity.
Click Here To Apply
Application Deadline 20th May,2020
https://www.hfgroup.co.ke/careers
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