HFC Limited – Customer Service Officer.

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IMPORTANT: Read the application instructions keenly

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Reporting To: Branch Operations Manager

Overall Job Purpose

The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintain high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.

Principle Accountabilities

    • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
    • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
    • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
    • To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
    • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Minimum Qualifications, Knowledge and Experience

    • A business related degree from a reputable institution.
    • Minimum 3 years’ experience in teller duties, customer service & bank back-office operations.

Key Competencies and Skills

    • Practical experiences in use of MS Office applications.
    • Ability to work independently under strict deadlines.
    • Must have good interpersonal skills and communication skills (both oral and written).
    • Results oriented, problem analysis and problem-solving skills.
    • Demonstrated good planning and organizational skills.
    • Good listening skills.
    • Attention to detail and accuracy.
    • Must be a team player and have integrity.

Click Here To Apply

Application Deadline 20th May, 2020

HF Group: Improved Banking Experience & 300% More Accounts

https://www.hfgroup.co.ke/careers

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