Virtual HR – Hindi Speaking Customer Service Associate.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly

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Job Description

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:

Principal Accountabilities:

  • Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
  • Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
  • Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
  • Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
  • Provide answers and solutions to customers in a professional manner
  • Acts as first line communication with customers
  • Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover

Qualifications, Experience and Knowledge:

  • Diploma/ Degree in Marketing or any other relevant field
  • At least 2 years’ experience in a similar role.
  • Fluency in English and Hindi is a MUST
  • Must be Sports-oriented, especially with Football, Cricket and online gaming
  • Must have good typing skills (at least 50 WPM).
  • Excellent problem solving and people skills.
  • Proficiency in MS Office applications

How to Apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke  clearly stating the position on the subject heading.

Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees. Only shortlisted candidates will be contacted.

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