Chloride Exide Limited – ICT Help Desk Support Associate.

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Position Overview

The Position Holder is responsible for optimizing the CRM and other ancillary tools. As part of the Information Services team, the day-to-day work will involve fixes and improvements on existing customizations and code, as well as creating new solutions and applications for MS Dynamics CRM.

This role is a key player and liaison, maintaining and improving business process best practices, acting as an internal champion for CRM, identifying, recommending, and implementing continuous improvements to build-out company performance. This role is a key player and liaison, maintaining and improving business process best practices, acting as an internal champion for CRM, identifying, recommending, and implementing continuous improvements to build-out company performance.

Responsibilities:

  • Design, document, build, test, and deploy CRM enhancements that include custom plugins, workflows, and form automation.
     
  • Configuring the application to meet business requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
  • Customize and administrate out-of-the-box solutions like new entities, form upgrades, dashboards, email alerts, reports, and campaigns.
  • Maintain and upgrade custom integrations between CRM and external databases.
  • Identify and troubleshoot technical issues with minimal supervision in a timely manner
  • Work with external CRM consultants to coordinate customization and development
  • Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
  • Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
  • Assist in Developing data conversion and testing strategies
  • Assist with ICT helpdesk Support.
  • Analyzing business processes (sales, marketing, finance and customer service) to identify opportunities for improvement
  • Understand the functional capabilities and limitations for out of the box

Qualifications and Experience

  • The ideal candidate should possess the following qualifications:
     
  • A bachelor’s degree in Information Systems /Computer Science with a bias toward systems development.
  • 2 yrs Experience developing desktop and web applications using C # and/or Visual Basic.NET and XML languages.
  • Familiarity with Visual Studio .NET development environment would be an added advantage.
  • Experience working with Microsoft SQL Server Relational Database Management System with the ability to develop reports using SQL Server Reporting Services.
  • Previous experience working with a CRM would be an advantage
  • Demonstrated ability to effectively communicate technical issues and resolve problems.
  • Excellent written and verbal communication skills necessary to create simple, engaging and thorough training
  • Experience documenting and analyzing sales processes, procedures, and/or policies.
  • Ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches.
  • Proficient in data manipulation, data cleaning, and report creation.

How to Apply

If you meet these requirements and wish to be considered, please apply for the role through careers@chlorideexide.com by 19th June 2020.

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