Legibra – Technical Support Intern.

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About Legibra

Legibra Solutions Limited is a creative studio specializing in design, printing, branding, hosting, website design, mobile and web application development. We create intuitive solutions for a wide range of clientele across the globe.

Our flexible and self-motivated specialist team passionately builds solutions tailor-made to client needs, thereby, redefining the ease of doing business.

Job Summary

We are seeking to recruit a dedicated and motivated intern looking for a career in customer service / technical support. In this position, you are expected to provide exceptional customer service on a consistent basis.

Job Description:
  1. Front line support via email and telephone.
  2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
  3. Provide technical support for level one escalation issues via help-desk.
  4. Performs miscellaneous job-related duties as assigned.
Required Skills:
  1. Excellent written and verbal communication skills in the English language.
  2. Ability to work well with a team in a fast-paced, constantly changing environment, and follow instructions from supervisors and senior colleagues.
  3. Outstanding customer service skills and a dedication to the customer service experience.
  4. Dependable to be at work during assigned shifts and to complete work as expected.
  5. Knowledge of FTP, DNS, cPanel, and WHM preferred.
  6. Ability to multitask and meet specific goals set by supervisors and management.
  7. Experience with documenting procedures.
  8. Ability to troubleshoot basic web hosting and technical procedures as needed.

How to Apply

Please send your CV, Cover Letter, University or College Transcripts, and KCSE Certificate to hr@legibra.com with the subject “Technical Support Intern”. We will contact successful applicants within 5 days of receipt.

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