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Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.
Pro-actively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.
Preferred Qualification and Experience
Relevant University degree
Institute of Bankers or related qualification would be an advantage.
Experience A seasoned banker with about 7 years branch banking experience.
Experience in managing a diverse range of people and activities is essential.
Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
Knowledge of the Retail Banking value proposition.