Ilara Health – Telesales Representative, Nairobi.

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Description of role
About Ilara Health

Customer Care

  • Handle customer inquiries via telephone and/or Email.

  • Update customer information in the customer service database during and after each call.

  • Manage and resolve customer complaints.

  • Provide customers with product and service information by clearly explaining procedures; answering questions; providing information.

  • Identify and escalate priority issues and where necessary, follow up customer concerns.

  • Document all customer interaction information according to standard operating procedures.

  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.

  • Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.


  • Actively assist sales agents in acquiring new customers.

  • Cross Functional Roles

  • Receive and communicate any feedback from the customer that impacts the organization.

  • Surveys assigned from time to time.

  • Any other duties assigned from time to time.

  • Degree OR Diploma in any business-related field.

  • Fluent in English and Kiswahili languages.

  • English and Kiswahili (Written and spoken)

  • Proven customer support experience or experience as a Telesales representative.

  • Proficient in Office and CRM applications.

  • Strong phone contact handling and active listening skills.

  • Someone who has great service attitude and passion towards customer satisfaction.

  • Ability to work in shifts.

  • Maintains communication equipment in working order, reporting problems promptly and effectively.

  • Customer orientation and ability to adapt and respond to different types of people.

  • Demonstrate ability to handle pressure and perform duties well to completion.

  • Ability to multi-task, prioritize and manage time effectively.

  • Demonstrate ability to be a team player, working to achieve own and team targets. ·

  • Previous Call Center experience will be an added advantage

    Click Here To Apply




Ilara Health, Telesales Representative Job, Nairobi.

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