d.light – Territory Retention Executive.

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Job Location: Countrywide

Reporting to:Territory Retention Manager

Position Description

The  job holder  will  be  responsible  for  contacting  clients  and  collecting  outstanding  payments  with  the aim of reducing the delinquency numbers for the business.

R&Rs

  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Take actions to encourage timely debt payments
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

KPIs

  • Ensure collections are in line with set targets.
  • High Collection Effectiveness Index
  • High Collection Percentage

Desired Skills and Experience

  • High school diploma or degree in a related field.
  • Proven experience as a Collection Specialist or similar role will be an added advantage
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Demonstrate good customer service skills while dealing with customers.
  • Strong written, verbal, active listening and phone communication skills.
  • Patience and ability to manage stress
  • Comfortable working with targets
  • Excellent communication skills (written and oral)
  • Skilled in negotiation
  • Problem-solving skills
  • Strong problem-solving skills.
  • Passion for social enterprise, development of people and environment benefits.

How to Apply

Candidates who meet the requirements should submit their CV and cover letter to: recruitment.kenya@dlight.com before 11th August, 2020.

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d.light

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