KRA – Manager – Operations & Coordination Office.

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Department: Strategy, Innovation & Risk Management

Division: Operations

Location/Work Station: Head Office, Times Tower

Job summary:   

  • Supporting the Department’s agenda at Manager level
  • Coordinating strategic initiatives, spearheading and harnessing innovations,
  • Facilitating the development and implementation of policies and identifying specific opportunities that are aligned with KRA’s current and future strategic objectives

Academic and Professional qualifications:            

  • A Bachelor’s Degree in Business Administration, Economics, Business/Commerce, Statistics or related fields

Main duties and responsibilities:              

  • Develop and coordinate departmental consultation forums and liaise with business process owners to inform service improvement.
  • Provide training and guidance to departmental staff and senior level management on performance and targets
  • Communicate to all staff in the department on performance issues including the preparation and signing of performance contracts and other performance reports.
  • Develop and implement monitoring systems for departmental performance indicators and standards, and compliance with internal and external audit requirements.
  • Devise and implement policies and strategies for the development, implementation and monitoring of departmental service delivery performance standards
  • Develop a system for documentation, retrieval and distribution of key information
  • Undertake key Business Process documentation
  • Ensure capacity develop for business analysis in own department 
  • Coordinate strategic processes, policies, and decisions that together enable effective and efficient operations

Relevant work experience required:            

  • At least 5 years of experience in the required technical areas and two (2) years’ of which should be at a entry-level managerial position
  • A clear understanding of the Authority’s mandate, business


  • High level of analytical skills
  • Decision-making and problem solving skills
  • Workload prioritization and ability to meet deadlines
  • Good understanding of policies and laws with implications for KRA
  • Driven and self-starter
  • Ability to work under pressure and meet tight deadlines
  • Good communication skills
  • Strong Business analysis skills – ability to analyse trends in the wider economy
  • Management and mentorship skills
  • High levels of integrity

Click Here To Apply


  1. All applications from interested and qualified candidates must be submitted online via the process below.
  2. ONLY shortlisted candidates will be contacted.
  3. All applications should be submitted online by 1st September 2020.
  4. KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.
  5. KRA does not charge for application, processing, interviewing or any other fee in connection with our recruitment process.




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