Computer Revolution Africa (CRA) Group – Enterprise Systems Engineer.

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Department: Technical Services

Reports to: Enterprise Systems Lead

Responsible for (Direct reports): Intern

Job grade: CRA-GD -005

Job Purpose: The purpose of the Engineer position is to help our customers deploy and build reliable infrastructure systems, integration of complex solutions built on the various platforms. The engineer supports a diverse variety of technical solutions built with Microsoft technology as well as other technologies.

Responsibilities (Functions and duties)

  • Review and understand design document, scope of work and project plan for project.
  • Deploys and configures agreed solutions as per the project plan and SOW.
  • Provides daily and weekly reports on progress of project to Team Lead.
  • Skills transfer to client team on deployed solution.
  • Provides after sales service including follow up support on deployed solution for agreed time-period.
  • Receives requests for support, ensures the calls are recorded and provides technical support to resolve issues.
  • Develops incident reports based on technical support provided and closes call.
  • Performs technical evaluations of infrastructure equipment and provides recommendations for improvement.
  • Prepares and maintains clear documentation and records on system configurations and changes for deployed solutions and support.
  • Works with other technical teams to ensure contractual performance.
  • Attends training on various products and ensures relevant certification of the same.
  • Trains Interns on products, processes and procedures for the department.
  • Attends training on various products and ensures relevant certification of the same for self and others.

Experience: Three (3) year experience in a similar position.

Qualifications:

Academic: Bachelor’s Degree in Computer Science or Information Technology and/or related fields or equivalent in certificates and experience.

Specialist knowledge required:

  • Certifications in various engineered systems, Servers, Storage and Tape, Networking and Data Center Products, Enterprise Communication, Virtualization and Services.
  • Azure, AWS Certifications
  • MCSE
  • CCNA (Cisco Certified Network Associate Routing & Switching )
  • ITIL Foundations certification
  • Dell and VMware Certifications
  • Cloud computing
  • Any other certifications required by the Company

Behavioural Competencies:

  • Ability and willingness to stay up to date with emerging trends and technologies
  • Problem solving skills
  • Troubleshooting skills
  • Analytical skills
  • Ability to work under minimal supervision
  • Ability to work as a team
  • Ability to work within tight deadlines
  • Written and verbal communication skills
  • Planning and organising skills
  • Ability to make decisions

How to Apply

The applications should be sent to info@cragroup.co.ke

Deadline: 10th September 2020

Only qualified and shortlisted candidates will be contacted.

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