Network Operations Center (NOC) Technician.

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IMPORTANT: Read the application instructions keenly

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Job Description

  • Capturing all tickets on excel as posted on the Adrian FTTH Group and ensuring correct details are captured as per the below
    1. Serial Nos
    2. CRQ or INC
    3. Customer Details (Name, Phone no, Estate)
    4. Materials Used
  • Sending the daily data on tickets closed to the Operations manager every day by 9am
  • Monitoring all tickets and ensuring they are implemented within the given SLA by being in constant communication with the team leads on the ground
  • Highlighting tickets posted past SLA and taking it up with the NOC team
  • Taking note of Resigned tickets and highlighting time posted into our platform
  • Following Up on Pending tickets and updating Adrian in real time
  • Coordinating with Adrian NOC on tickets posted and cleanup of tickets done to ensure all data is captured
  • Giving Updates to Adrian Supervisors on pending tickets
  • Providing timely updates on fiber cuts ,degraded ports, splitters exhausted to the NOC personnel
  • Tracking daily ONT Utilization and sending reports daily to the Operation Manager
  • Doing daily reconciliation on materials used and confirming the same data with Eliakim by counterchecking previous day usage
  • Requesting for Materials from Adrian as and when needed
  • Doing a daily summary report on CRQs done, pending, reasons and posting on the Adrian Platform

Requirements

  • Diploma or associate degree in Information Technology or related
  • Must have 2 years’ experience in handling fiber maintenance-NOC scope.
  • Must possess exceptional analytical and problem-solving skills.
  • Must have excellent communication skills (verbal and written).
  • Must be able to manage multiple assignments and people simultaneously.
  • Must be a team player, have excellent customer service and interpersonal skill

How to Apply

If you meet the requirements, kindly send your CV to vacancies@jantakenya.com with the subject line as “Network Operations Center Technician”

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