Get a free C.V. review by sending your C.V. to firstname.lastname@example.org or click the following link. Submit C.V.! use the subject heading REVIEW.
IMPORTANT: Read the application instructions keenly
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- Capturing all tickets on excel as posted on the Adrian FTTH Group and ensuring correct details are captured as per the below
- Serial Nos
- CRQ or INC
- Customer Details (Name, Phone no, Estate)
- Materials Used
- Sending the daily data on tickets closed to the Operations manager every day by 9am
- Monitoring all tickets and ensuring they are implemented within the given SLA by being in constant communication with the team leads on the ground
- Highlighting tickets posted past SLA and taking it up with the NOC team
- Taking note of Resigned tickets and highlighting time posted into our platform
- Following Up on Pending tickets and updating Adrian in real time
- Coordinating with Adrian NOC on tickets posted and cleanup of tickets done to ensure all data is captured
- Giving Updates to Adrian Supervisors on pending tickets
- Providing timely updates on fiber cuts ,degraded ports, splitters exhausted to the NOC personnel
- Tracking daily ONT Utilization and sending reports daily to the Operation Manager
- Doing daily reconciliation on materials used and confirming the same data with Eliakim by counterchecking previous day usage
- Requesting for Materials from Adrian as and when needed
- Doing a daily summary report on CRQs done, pending, reasons and posting on the Adrian Platform
- Diploma or associate degree in Information Technology or related
- Must have 2 years’ experience in handling fiber maintenance-NOC scope.
- Must possess exceptional analytical and problem-solving skills.
- Must have excellent communication skills (verbal and written).
- Must be able to manage multiple assignments and people simultaneously.
- Must be a team player, have excellent customer service and interpersonal skill
How to Apply
If you meet the requirements, kindly send your CV to email@example.com with the subject line as “Network Operations Center Technician”