Text Book Center – I.T Support Team Lead.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly

Click the Links Below to Get Job Updates.



We will endure by reinventing ourselves, striving to satisfy our customers and delighting our consumers, while remaining true to our mission and values. We are therefore looking for an experienced IT Support Lead to assist the evolution and growth of our IT particularly our day to day IT support.

In this position you will be responsible for IT-related support issues within Text Book Center. This will include but not limited to managing, maintaining, and repairing IT systems.

You must be a great communicator by being able to be training less technically savvy colleagues in security procedures in a way a layman would understand.

Main Responsibilities and Accountabilities
  • Installing, configuring and maintain servers and networks.
  • Overseeing system performance and troubleshooting issues.
  • Creating a backup and safeguarding the data if there are any hindrances.
  • Performing system upgrades following new releases.
  • Maintaining internal documentation
  • Performing account setup
  • Be responsible for device and password management
  • Perform both hardware and software support
  • Resolve issues escalated by support team
  • Lead IT support team
  • Ensure data is handled, transferred, or processed according to company guidelines
  • Provide support and guidance to help desk team
  • Bachelor of information technology or IT related degree
  • Proven experience as a System Administrator, Network Administrator or similar role
  • Experience with databases, networks (LAN, WAN) and patch management
  • Must have MCSE
  • CCNA
  • A+ certification
  • Knowledge of system security and data backup/recovery
  • Familiarity with various operating systems and platforms
  • Resourcefulness and problem-solving aptitude
  • Excellent communication skills
How to apply

Please submit a letter of interest with your resume clearly indicating “ Information Technology Support Team Lead” as email subject to below email address on or before 7th September 2020 at recruitment@tbc.co.ke

This is a full-time, salaried position. Compensation will be based on qualifications and experience and will include a comprehensive benefits package.




Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Create a website or blog at WordPress.com

Up ↑

%d bloggers like this: