BURN Manufacturing – Short Term Customer Service Representatives.

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IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

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Role & Responsibilities:

The Employee shall have the following duties and responsibilities:

Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

  • Help customers register product
  • Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair
  • Answer customer queries and directing them to proper channels
  • Follow-up with customers to ensure product satisfaction and address any confusion with use
  • Attend to customer messages & calls and respond accordingly

Maintain Customer Database & SMS platform

  • Data entry and organization/cleaning
  • Conduct basic analysis using Ms. Excel on customer care statistics and create simple reports
  • Translate messaging and responses
  • Set-up and modify automated messaging of SMS platform

Support & System Improvements

  • Support other departments in regard to customers info and service
  • Identify area for improvement and bring issues to the team’s attention as well as helping to follow-through with solution implementation
  • Help set up new functionality in SMS platform

BURN Ambassador

  • Always maintain integrity and be a positive ambassador for BURN
  • Strive for continuous improvement for our services that we offer our customers
  • Maintain an open and receptive attitude when receiving feedback and suggestions
  • Continuous improvement for our services and the experience that we offer our customers.

Requirements (E – essential, D – desirable):

  • E- Excellent verbal communication and interpersonal skills
  • E- Highly organized, punctual, and professional
  • E- Proactive attitude and takes initiative to problem solve
  • E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc)
  • E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
  • D- Experience in leadership role and/or organizing events
  • D- Knowledge of BURN products


Apply by 24 October 2020




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