Sheer Logic – Partner Executive Support.

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Sheer Logic Management Consultants is seeking to engage a dynamic individual for Partner Executive Support position for one of our clients

Responsibilities

  • Categorize issues, log and track all partner SIM registration related issues on the ticketing tool and ensure reports are generated on a regular basis and shared with the relevant stakeholders,
  • Inform the issue reporter on status of the issue
  • Verify partner identification and exact reversal request reported according to the predefined approved partner – agent, merchant, key account reversal business process. If partner doesn’t pass the identification verification, inform partner – agent, merchant, aggregator, key account that the request cannot be honored and request partner to provide missing/correct details
  • Categorize issues and log the partner reversal related issues on the ticketing tool and ensure reversal reports are generated on a regular basis and shared with the relevant stakeholders.
  • Inform the partner (agent) that the reversal if the reversal has been approved or not been approved and has since been escalated.
  • Ensure all reversals are closed within the predefined and approved SLAs
  • Prepare reports on partner registration issues, reversals, service recovery and general enquiries.
  • Provide required issue and product reports as input to the money weekly, monthly report, including roadmaps and performance against target dates.
  • Extract and share reports on issues logged, tracking the SLA of each issue resolutions and the status of each

Relevant Experience:

  • 1 year of experience in administration
  • 2 years of experience from financial and or telecommunications will be an advantage

Educational Level:

  • Bachelor’s degree in Marketing, Business Administration or equivalent

How to Apply

Send CV to recruitment@sheerlogicltd.com by 11th September 2020.

Clearly indicate the job title “Partner Executive Support”.

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