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We are looking for a passionate and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing member programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also require leadership and interpersonal skills.
• Bachelor’s degree in Business Administration or relevant field.
• A minimum of 5 years’ proven experience in a customer service team- lead or managerial position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Excellent problem-solving skills
• Excellent organizational and efficiency skills
• Outstanding analytical and reporting skills
How to Apply:
If you are up to the challenge, possess the necessary qualification and experience, please send your CV quoting the job title on the email subject (Customer Service Manager) to Kenyatalents@wdclubsafrica.com
Kindly indicate current/last salary on your cover letter.