Living Goods – Senior Manager, Technology Operations.

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Do you want your work to matter? Do you want to use your skills to make a difference, not just a living? Do you want to improve millions of lives, including your own?

Living Goods works to reinvent how we improve the lives of the under-served. We think big, relentlessly innovate to ensure both impact & health system strengthening.  At Living Goods, you will have the opportunity to apply your ideas and creativity at work every day.  If you work well in a dynamic collaborative environment, set high standards, and meet challenges with determination and a sense of humour, you’ll thrive here at Living Goods.

This role is responsible for establishing, planning, and administering the overall policies and goals for the information technology department. S/he will oversee all technology projects and operations and manage the country’s IT department. This role report to the CTO with a dotted line to the CD.

Roles and Responsibilities

  • Lead regular departmental meetings, identification of cross cutting challenge areas within technology operations and coaching team members into growth.
  • Working with CD and HR teams on country’s IT team capacity& skill planning based on overall country’s  strategy and expansion plans
  • Conduct regular feedback sessions, performance reviews and appraisals to the country Tech operations team
  • Specify job requirements and working with HR to hire new employees
  • Ensuring the country’s technical team and department is compliant with all company’s policies and requirements.
  • Review and approve the team’s expenses, requisitions, leave, performance,
  • Represent Living Goods in MOH technical working groups (steering and working committees) with central and county governments as well as other partners as required.
  • Support the country’s Senior Leadership team with overall technology leadership across all the programming areas.
  • Interface leadership with other LG key managers/departments on all matters technology E.G finance, grant, business development, advocacy ,communication
  • Lead cross-functional meetings to access technology needs based on business objectives and articulating dependencies from other departments.
  • Work with the CTO and other technology managers to determine the LG Kenya ‘s most efficient processes, tools and platforms that can meet Living Goods needs and also support scalability into the future. 
  • Put in place systems, tools and processes to regularly evaluate progress of all technology projects and working with other stakeholders to come up with improvement action plans.
  • Lead complex technical discussions with internal resources as well as with external vendors to ensure smooth collaboration and minimal business interruption through the lifecycle of technology project deployments.
  • Prepare and present quarterly Kenya IT performance against goals to the country’s leadership team and all Living Goods staff.
  • Lead IT supplier identification and regular governance to ensure LG derives maximum value.
  • Work alongside the country’s leadership team to articulate LG technology value to strategic external stakeholders e.g. donors, governments, partners.
  • Determine and managing of the country’s IT budget – for both technology needs and technical team development.
  • Articulate the country’s technology priorities to the CTO and within the global technology leadership team.
  • Work closely with the Kenya country director and the Deputy Country directors to come up with policies and plans that support the country’s expansion plans.
  • Working with HR team to develop career growth plans for Living Goods technical team.
  • Flag off major risks with technology platforms and advising the leadership team on appropriate mitigation plans. 
  • Work alongside the leadership team to position Living Good as a competitive partner in strategic business development engagements.
  • Guide internal teams in design and technical execution in networking domain, ERP rollout and office 365 platforms.

Skills & Competencies

  • Ability to analyze, comprehend, and articulate the operational goals and strategic plan of the organization to guide decision making.
  • Leads the development of operational plan contributing to longer-term organizational strategy.
  • Provides leadership in effective management and stewardship of programs/business units.
  • Interpersonal and leadership skills and high levels of integrity.
  • Builds commitment through collaboration, consultation and consideration of the stakeholders and the teams.

Qualifications & Experience

  • Bachelor’s Degree in Computer Science and Information Technology or a related field;
  • Professional Qualifications / Membership to professional bodies.
    • Project management- PMP, Prince2, Scrum Master
    • Service delivery management- ITIL
    • Cloud , software development, database, networking certifications
  • Minimum of ten (10) years’ relevant experience with four (4) years at managerial level
  • 4+ years’ experience leading or implementing technology strategy for organizations with large teams, with exposure to: mobile-based systems, ERP, accounting systems, and CRMs.
  • At least 4 years’ experience managing multi-stakeholder IT projects or programs.
  • Previous software engineering and software engineering management experience with a focus on high performing consumer-facing application and platforms including software development, product development, software architecture and operational support.
  • Management experience of building high-performance teams composed of local and remote members and experience working with outsourced development partners.
  • Experience leading and managing software application development for web or mobile platforms as well as developing database systems.
  • Very strong project management skills, comfortable with managing complex project in one or more: SQL, PHP, Java, Python, JavaScript, web-development and health systems development.


A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.  The opportunity to be your best while making lives better for those in need.

Click Here to Apply

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly.  Living Goods does not offer any positions without an interview and never asks candidates for money.  If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.




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