RefuSHE – Case Management Coordinator (National) – Nairobi.

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RefuSHE protects, nurtures, educates, and empowers young refugee women and girls in East Africa through a unique holistic model that provides shelter, education, case management, counseling, childcare, legal advocacy, and vocational training. RefuSHE’s holistic program meets the imminent needs of unaccompanied, separated and orphaned refugee girls, young women, and their children.

Founded in 2008, RefuSHE is a U.S. nonprofit with headquarters in Chicago and operations in Nairobi, Kenya. It is the first and only organization dedicated to refugee girls in East Africa. Over the past twelve years, RefuSHE has grown to become a leading institution and global thought-leader in the field of refugee protection.

Position Title: Case Management Coordinator (National)

Department: Safe House & Case Management

Supervisor: Associate Director-Safe House & Case Management

Direct Reports: Child Protection & Case Management Officers

Key Responsibilities

  • Providing leadership in planning, implementing, monitoring case management and child protection activities and policy development.
  • Coordinating and overseeing initiation of Best Interest Processes for individual cases through BIAs, BIDs, make arrangement for alternative care, family tracing/reunification, coordinating home visits as well as review and recommend case management services/ support.
  • Supervising and providing technical support to the case management team in the implementation of child protection and case management activities including organizing monthly case committees and conferences.
  • Coordinating the expansion of case management and child protection programming in close collaboration with the Associate Director-Safe House & Case Management, Director of Programs and the other team members.
  • Receiving and coordinating referrals, arrange action and review services for the persons of concern in line with the organization safe, shelter and girls empowerment policies and criteria.
  • Overseeing maintenance of accurate, confidential and up to date documentation on all areas in the organization programs by safeguarding their protection.
  • Working directly with children and their families as may be required to develop, promote, strengthen and implement the individual child/family development plans that promote child welfare and protection from harm alleviating suffering.
  • Supporting the care of children where their living arrangements are at risk of breaking down including conducting BIDs for separation and alternative care placement/ arrangement.
  • Participating in the production and publication of child protection and case management information communication materials as well as updating the program team on the current trends in CP and case management.
  • Reporting any child protection concerns to the Associate Director-Safe House & Case Management as well as recommending appropriate action on the matter.
  • Any other lawful duties as assigned by the supervisor.

Qualifications and Competencies

a) Degree in Social Sciences/Social Work or other related studies from a recognized institution and at least 5-7 years’ work experience in implementing similar projects.

b) Strong self-starter, able to take initiative and adapt to changing circumstances and priorities.

c) Good planning and coordination skills, with the ability to organize a substantial workload comprised of complex and diverse tasks.

d) Ability to remain flexible in a dynamic environment and work well in a team.

e) Good understanding of case management model.

f) Commitment to RK’s safeguarding and other policies on child protection.

g) Good interpersonal and communication skills.

h) Good report writing and computer skills.

i) Good command of English both oral and written.

How to apply

Your application should be sent to indicating the position title in the email subject by close of business October 9, 2020. It should include a cover letter & a detailed CV plus other relevant credentials.**

Human Resources & Administration Manager


P.O. Box 63192-00619, Nairobi

Please note that only shortlisted candidates will be contacted




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