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Reporting to: Reception In – Charge,
Gross Salary: competitive,
Location: Mombasa,
Our client is a leading hospital in Mombasa. They seek to hire a highly motivated, extroverted and service orientated receptionist to assist in providing the best health care experience to their patients.
Responsibilities
You will put your skills to the test while working with the team to perform the following duties:
- Managing multiple incoming telephone lines and providing face to face customer service
- Being the first point of contact for clients and ensuring an exceptional client experience across all touch points
- Utilizing a HMIS based software practice management program to manage hospital records and patient accounts including the generation of patient invoices
- Liaising with other health care providers, insurance companies and health funds
- Maintaining files, materials, information, schedules and related data
- Support staff on administration and operational issues
- Other clerical duties as required
Qualifications
- Diploma in Front Office Operations
- Degree/Diploma/Certificate in Hotel, Tourism or Hospitality Management will be an added advantage
- Proven work experience as a Receptionist, Front Office Representative or similar role with at least 2 years’ experience
- Minimum KCSE Grade C+
- Should have excellent interpersonal and communication skills.
- Must be Computer literate
Attributes
- Managing multiple incoming telephone lines and providing face to face customer service
- Being the first point of contact for clients and ensuring an exceptional client experience across all touch points
- Excellent oral communication skills and a passion to assist people.
- Competency in Windows programs.
- Reliability and Flexibility in employment hours.
- Ability to follow protocols, prioritize and multitask in an organised manner.
- Possess a passion to optimize customer service and ensure our patients have a positive health care experience.
- Ability to communicate with other staff and practitioners.
- Work as a team player.
- Ability to work unsupervised.
How to apply
Interested candidates to send their application together with a detailed CV, testimonials and certified copies of your original certificates quoting the job title on the email subject (Receptionist – Hospital) by 12th October 2020 via email ONLY to: info@jochamhospital.org
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.
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