KRA – Manager – Performance Analysis & Reporting.

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Role Purpose

Manager – Performance Management is responsible to implement an efficient, fair and transparent Performance Management System in their business cluster to promote an agile and high performance culture.

Roles & Responsibilities:

  • Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
  • Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
  • Work with internal stakeholders across their business cluster through to embed a culture of continuous feedback on employee performance.
  • Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
  • Develop tools and support material to help employees and their line managers in their appraisal process.
  • Collect and analyse performance appraisal results across functions and campuses.
  • Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
  • Coordinate with the Human Resources Division for the implementation of consequences related to performance evaluation results
  • Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
  • Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
  • Coach and mentor subordinates on a regular basis.
  • Coordinate preparation of monthly, quarterly and annual reports to each Line Manager on attainment of goals, PIP and development plans.


  • University Degree in Human Resource Management or related field
  • Post Graduate Diploma in Human Resource Management
  • Qualifications in HR or business analytics will be desirable
  • Membership to a relevant professional body.
  • Minimum five (5) years’ experience in HR generalist role and two (2) at First-Level Management.
  • Experience of Performance Management in a progressive organization is desirable.

Experience, Knowledge, Skills & Abilities:

  • Strong research, communication, presentation, analytical and problem solving skills
  • Knowledge of HRMIS Systems especially performance management system
  • Understanding of business metric performance and target setting
  • Communication and the ability to get along with people
  • Working knowledge of performance metric analysis
  • Working knowledge of performance management processes and procedures
  • Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
  • Good understanding of business metric performance and target setting.
  • Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
  • Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
  • Willingness to work in an agile environment while adapting agile work principles.

Competencies required for this role

  • Leadership skills
  • Decision making skills
  • Planning and organizing skills
  • Communication skills
  • Analytical skills
  • Problem solving skills
  • Interpersonal relations skills
  • Report writing skills
  • Customer orientation
  • Technological awareness
  • Innovation and creativity
  • Making effective decisions
  • Seeing the big picture
  • Delivering at pace
  • Building capability for all

Click Here to Apply

Closing Date 19-10-2020




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