Customer Service Executive-Furniture Company, Nairobi.

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Gross Salary: 35-40k,

Location: Nairobi,

Our client is a leading furniture company based in UK. They seek to hire an efficient customer service executive who will handle customer enquiries virtually while working remotely from Kenya. S/he will be interacting with customers and providing information in response to the client’s products and services.


  • Respond to enquiries from customers virtually via email, social media and solving any complaints.
  • Providing a focused and friendly service to all customers and prospects when providing quotations and assisting with queries, taking messages where appropriate.
  • Processing incoming and outgoing mail.
  • Maintaining secure, efficient and accurate records.
  • Responding to Trust pilot and other review site comments
  • Promoting and processing new furniture sales where appropriate.
  • Helping customers with furniture selection, or deal with after sales care and providing suggestions and ideas for improving processes and customer satisfaction
  • Maintain productivity in line with targets set by customer service team Leader and Head of customer service
  • Adhere to guidelines and targets for appeasements and refunds
  • Communicate in a friendly and professional manner with customers and internal departments
  • Adhere to company policies and processes
  • Prepare reports as required by management
  • Carry out other duties as and when required by management


  • A Degree/Diploma in Business Management
  • Must have at least 3 years’ customer service experience in a busy environment, preferably in a furniture company
  • Experience working virtually will be an added advantage
  • Excellent Communication skills
  • Good Customer service skills
  • Must be a good problem solver.
  • Good interpersonal skills.
  • Must have the ability to multi-task.
  • Good crisis management skills

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Executive – Furniture Company) to before Monday 26th October 2020.

Kindly indicate current/last salary on your CV.

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.




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