Pioneer FSA – Customer Relationship Officer- Customer Service.

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We seek to recruit a highly proactive and self-driven individual to fill the position of Customer Relationship Officer- Customer Service (Odeon Branch) for Pioneer FSA Limited.

Key Responsibilities;

  • Ensure the set targets are met.
  • Help in portfolio Management.
  • Assist in keying in Clients data.
  • Ensure the key forms are well filled.
  • Custodian of the petty cash.
  • Attend to clients.
  • Ensure all documents are well filed and properly stored.
  • Assist the Manager in making sure the office is clean and tidy.
  • Any other duty that may be assigned from time to time.
  • Ensure confidentiality of company’s operations.
  • Ensuring the company’s name is well portrayed.
  • Help by giving customers feedback.


  • A Bachelor’s Degree in Business Administration, Finance or related field of study from a reputable University.
  • At least 2 years’ experience in management positions in a Microfinance Institution or Bank.
  • Experience in credit origination and credit risk assessment in a lending environment coupled with mobilization and delivery channel development.
  • Flexible and resourceful; the ability to work in a fast-growing institution.
  • A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data;
  • Analytical Thinking.
  • Customer Focused.
  • Excellent communication skills.
  • Strong leadership skills and ability to develop staff.
  • Strong Financial Acumen.

How to apply:

If you are interested in the position and have the skills and talents we are looking for. Please submit your application to before 20th November 2020 with the position title placed on the subject line.




Pioneer FSA

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