The Kenya High Commission in London – Receptionist/Switchboard Operator.

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Receptionist/Switchboard  Operator

The  Receptionist / Switchboard Operation Section shall under the direction,  control and guidance of the Head of Chancery perform the following duties and  responsibilities:

a)     Managing  multiple incoming phone lines for the Mission.

b)     Receive  and answer routine questions on various issues as may be asked by callers.

c)     Forward  telephone calls to relevant offices at the Mission.

d)     Take  Messages on phone and deliver to relevant officers.

e)     Routing incoming and outgoing calls placed through Switchboard.

f)      Ensure that international call requests have been approved by High Commissioner or  Deputy High Commissioner before calling.

g)     Connect all officers with outgoing calls to Nairobi and to the rest of Kenya Missions  abroad.

h)     Maintain database/list of international calls as required.

i)      Keep a register of all members of staff telephone contacts.

j)      Keep a register of telephone numbers for Kenya Missions abroad and Kenya Government  Ministries, Department and Agencies.

k)     Keep a register of all foreign diplomatic missions and international agencies in  London and FCO contact telephone numbers.

l)      Keeping a register of frequently called lines such as Kenya Airways, Tourism Market  Development Representatives and various Kenya diaspora groups in the UK.

m)   Assist in resolving telephone related matters such as liaising with telephone service  providers (BT) to rectify reported faults.

n)      Perform any other duties as directed by the Head of Mission or any responsible officer.


1)     KCSE  Certificate with a minimum grade C- (minus) or equivalent

2)     Basic  professional Certificate or experience in diplomatic organisation.

3)     Recommendation  for exemplary work performance

4)     Two (2) years experience either as a receptionist or telephone operation at a  diplomatic organisation.


·       Good  communication, customer service and relationship-building skills,  Organisation and time management skills, Attention to detail, Negotiation  skills, Assertiveness, Flexibility

·       Tact, discretion  and diplomacy.

·       The  ability to be proactive and use your initiative:

·       The  ability to use standard software package   (eg Microsoft Office) and to learn bespoke packages if required.

Other Key Skills

 ·        Typewriting, Shorthand (optional), Data Processing, Computer application, Office Practice, Secretarial duties,  Commerce Business English


The positions are for a duration of twenty three (23) months, and the successful applicants will be subject to Kenya High Commission Terms and Conditions of Service, as well as applicable UK laws and regulations.

Full information for each post, job description and required qualification are attached herewith.

Applicants should submit letter of application indicating post applied for and attach curriculum vitae, copies of academic and professional certificates, proof of residency and permission to undertake employment in United Kingdom and any other relevant testimonials to:

Kenya High Commission

45 Portland Place,


and send scanned copies to:

Applications should reach the Kenya High Commission on or before 18th December, 2020 latest 12:00pm GMT.

Only shortlisted candidates will be contacted for interview during, which they will be required to produce original academic and professional certificates, proof of residency and permission to undertake employment in United Kingdom.

 Successful candidates are expected to start working by 2nd January, 2021.




The Kenya High Commission in London, United Kingdom

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