M-KOPA Solar – Customer Care Representatives – Remote Working.

Get a free C.V. review by sending your C.V. to submitcv@careerassociated.com or click the following link. Submit C.V.! use the subject heading REVIEW.

IMPORTANT: Read the application instructions keenly, Never pay for a job interview or application.

Click the Links Below to Get Job Updates.

https://www.facebook.com/groups/1126060830815705

https://t.me/joinchat/EBWPu0Cfzh880lRySce_AQ.


Key Responsibilities:

  • Respond to customer queries on calls both inbound, outbound and on tasks.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, and provide accurate, valid, and complete information by using the right methods/tools.

Key Competencies:

  • Ability to work from home independently and be able to do basic troubleshooting of own internet connectivity and tools
  • Basic know how on how to connect remotely to online meeting channels using tools such as Teams, Zoom, Skype etc
  • High level of discipline and time management
  • Pro-active in seeking help from team leader to address any challenges
  • Ability to multitask and ensure that key deliverables are not compromised by the work from home environment

Experience/Skills & Competencies/Education Required

Successful candidate must demonstrate a customer orientation and ability to adapt/respond to different types of characters. Specific Qualifications includes:

  • At least a College Diploma
  • At least 1-year in the Customer Service department
  • Have access to and ability to use Microsoft tools such as Teams, Excel, Word etc
  • Computer literate
  • Analytical skills are an added advantage

Click to Apply

Apply by 08 January 2021

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