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CHIEF OPERATIONS OFFICER (COO) –HELB GRADE 2
Job Purpose:
Reporting to the Chief Executive Officer, Chief Operations Officer(COO) is responsible for spearheading the formulation of sound policies, strategies and systems that will drive the vision of the institution, ensure effective and efficient execution of Credit Management function with a loan book in excess of Kshs.93 Billion and customer base in excess of 1,000,000, timely and equitable annual processing and disbursement of loans, bursaries and scholarships to over 394,000 students in 342 local and foreign higher learning institutions with an annual budget of over Kshs.17 Billion and 31 partner funds worth over Kshs.1.4 Billion. Overseeing timely repayment of all matured loans worth Kshs. 69 Billion from over 560,000 past beneficiaries to create a sustainable revolving fund, provision of accurate data for processing of all products applications and management of all institutional documents for ease of storage, retrieval and utilization to support the HELB’s operations and overseeing optimization of digital service delivery to improve customer satisfaction index and aligning the Directorate to the institution’s enterprise risk management framework.
Minimum Qualifications
- Bachelor’s Degree in Social Sciences or related field from a recognized institution
- Master’s Degree in Social Sciences or related field
- Leadership course lasting not less than four (4) weeks
- At least fifteen (15) years’ relevant work experience five (5) of which should be in a senior management level in a comparable institution
How to Apply
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please send your application, copy of identity card, detailed Curriculum Vitae, relevant copies of testimonials certificates, daytime contact, and contacts of three referees, to the contacts below not later than 8th January, 2021.
Ethics and Integrity
Shortlisted candidates shall be expected to prove their compliance with Chapter 6 of the Constitution of Kenya, 2010 by obtaining and presenting clearance/compliance certificates from the following organizations during interview:
Chief Executive Officer & Board Secretary
Higher Education Loans Board
P.O. Box 69489-00400NAIROBI.
Or Email Address: recruitment@helb.co.ke
HELB is an equal opportunity employer. Persons with disabilities are encouraged to apply.
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